In Store Returns & Exchanges

We hope you love your order — but just in case something isn't quite right, we've made it easy to make a return or exchange.

Please note: For hygienic purposes, face masks are not eligible for return or exchange in store or online.

We do not accept returns or exchanges without a receipt, invoice, or order confirmation.

If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Hollister Co. stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.

Within 30 days of purchase, if you have the original sales receipt, Hollister Co. will refund the value of the merchandise based on the original form and amount of payment.

A Hollister Co. merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 30 days from purchase or returns made with a gift receipt.

Returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.

If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 7 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and merchandise credits cannot be redeemed for cash unless required by law.

All applicable promotions, discounts, offers, and free or discounted items granted as part of a qualifying purchase will be prorated and applied to your subsequent refund amount. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

Outlets: Purchases made at an outlet location may only be returned in an outlet location for the same brand in the U.S. Products marked as final sale are final and may not be returned or exchanged. This does not include merchandise that is faulty, damaged, or does not correspond to its description.

Holiday Return Policy: With the original receipt, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price in the original form of payment through January 31 the following year.