Online Returns & Exchanges
Online Return Policy
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
Return of Merchandise Purchased Online
Whether you want to return or exchange, return your merchandise to your local Hollister Co. store in the US, or send your merchandise back to us at:
Hollister Co. Returns Department
100 Hollister Co. Way
New Albany, OH 43054 USA
Important Return Information
We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
If you paid for your online order with PayPal and return it to a store, you will receive a merchandise credit.
Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.).
If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
If you choose to use your own carrier you will be responsible for return shipping costs.
Orders placed on this site cannot be returned or exchanged at stores outside the US.
SmartLabel™ Return Tracking
Click here to track your SmartLabel™ Return.
Resend Your SmartLabel™
Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.
A charge of $7.00 will be deducted from your return credit.
SmartLabel™ Time Frame
SmartLabel™ returns take 7-10 days to reach our distribution center. Upon receipt, allow up to two weeks for the payment to appear on your payment card statement.