Returns & Exchanges

  • Online Return & Exchange Policy

    If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

    Return & Exchange Of Merchandise Purchased Online

    Whether you want to return or exchange, you can bring your merchandise to your local Hollister Co. store in the US or send your merchandise back to us at:

    Hollister Co. Returns Department
    100 Hollister Co. Way
    New Albany, OH 43054 USA

    If you are exchanging, be sure to include the Full Item Name, Size and Color for each new item on the original invoice.

    If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 fee to use this service. This will be deducted from your refund.

    If you choose to use your own carrier you will be responsible for return shipping costs.

    Return & Exchange Tracking & Notifications

    Smartlabel™ Return Tracking

    Click here to track your SmartLabel™ Return.

    Resend Your Smartlabel™

    Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.

    Smartlabel™ Fee

    A fee of $7.00 will be deducted from your return credit.

    Smartlabel™ Time Frame

    SmartLabel™ returns take 7-10 days to reach our distribution center.

    Once we process your return, you will receive an email notification regarding your refund.

    Important Return Information

    We refund or exchange any merchandise in resalable condition with a copy of your original invoice to the original payment method.

    Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.).

    Orders billed in any currency other than USD cannot be returned or exchanged in a Hollister Co. store in the US.

    Orders placed using PayPal and returned to a Hollister Co. store in the US will receive a merchandise credit.

    Nail polish cannot be returned to stores.

  • Store Return & Exchange Policy

    If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Hollister Co. stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.

    Within 60 days of purchase, if you have the original sales receipt, Hollister Co. will refund the value of the merchandise based on the original form and amount of payment.

    A Hollister Co. merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.

    Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.

    If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

    If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

    Hollister Co. requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.

    Purchases made at a Hollister Co. outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and merchandise credits cannot be redeemed for cash unless required by law.

    Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

  • Quality Of Your Merchandise

    Online Purchase

    If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at HollisterCo@HollisterCo.com, or call us at 866-426-1285 Or +1-925-359-2568.

    Store Purchase

    If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.

FAQ

FAQ

  • How do I track my order?

  • Where does Hollister Co. ship?

    Global shipping is available when ordering from Hollister Co. Click here for a full list of shipping destinations.

  • What are the charges for Shipping & Handling?

    Shipping and Handling rates are based on order size, destination, and delivery time. Click here to view all of our rates.

  • Career Opportunities

    If you are 18 years or older and are interested in career opportunities in one of our stores or at Home Office, click here to apply!

  • What are the return and exchange policies?

    If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy.

CHECKOUT FAQ

  • Will I get a confirmation number?

    Once your order is placed you will receive an email from us with your order number. You will receive another email when your order ships.

  • Can I return items to a store?

    Purchases made on this site  can be returned or exchanged at any Hollister Co. store in the US.

ORDER FAQ

  • How can I add an item?

    To add or change items on your order, call us at 866-426-1285 Or +1-925-359-2568, or send us an email at HollisterCo@HollisterCo.com.

  • Can I change my address?

    To make a change to your order, call us at 866-426-1285 Or +1-925-359-2568, or send us an email at HollisterCo@HollisterCo.com.

Order Help

  • Need to make a change to your order?

    Although we work process your order as quickly as possible, we will do our best to catch it in time!

    To request a cancellation, enter your order number and email address and click 'View Order Details' to the left. If we haven't already started working on your order, you will have the option to cancel an item or your entire order.

    To add an item to your order, or for additional help, call us at 866-426-1285 Or +1-925-359-2568.

  • My Order is Wrong

    If you received the wrong item or you are missing an item, please give us a call at 866-426-1285 Or +1-925-359-2568.

  • Price Adjustments

    For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by emailing us at HollisterCo@HollisterCo.com including your order number and details of the merchandise that is eligible for the price adjustment.

  • Order Confirmation

    When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 866-426-1285 Or +1-925-359-2568 before placing another order for the same merchandise.

Size Charts

Girls

  • Tops & Dresses

    Sizes are designed to fit the following body measurements


    • HOLLISTER
      (XXS - XL)
      HOLLISTER
      (SIZED)
      BUST
      (INCHES)
      BUST
      (CM)
      ITALYEUUKJAPANKOREACHINA
      XXS 00 31 - 32 79 - 81 38 32 4 - 6 3 - 160/80A
      XS 0 - 1 32 - 33 82 - 84 40 34 6 - 8 5 - 7 44 160/84A
      S 3 - 5 34 - 35 86 - 89 42 36 - 38 8 - 10 7 - 9 55 165/88A
      M 7 - 9 36 - 37 91 - 94 44 38 - 40 10 - 12 11 - 13 66 170/92A
      L 11 - 13 38 - 39 96 - 99 46 42 14 - 16 13 - 15 77 170/96A
      XL 15 39 - 40 100 - 102 48 42 - 44 18 17 88 175/100A
  • Bottoms*

    Sizes are designed to fit the following body measurements


    • HOLLISTER
      (XXS - XL)
      HOLLISTER
      (SIZED)
      WAIST
      (INCHES)
      WAIST
      (CM)
      ITALYEUUKJAPANKOREACHINA
      XXS 00 22 - 23 56 - 59 38 32 4 - 6 3 - 160/58A
      XS 0 - 1 24 - 25 61 - 63 40 34 6 - 8 5 - 7 44 160/64A
      S 3 - 5 26 - 27 66 - 68 42 36 - 38 8 - 10 7 - 9 55 165/68A
      M 7 - 9 28 - 29 71 - 74 44 38 - 40 10 - 12 11 - 13 66 170/74A
      L 11 - 13 30 - 31 76 - 78 46 40 - 42 14 - 16 13 - 15 77 170/78A
      XL 15 31 - 32 79 - 81 48 44 18 17 88 170/82A
    • HOLLISTERWAISTWAIST
      (CM)
      CHINA
      00 S 23 S 58 160/58A
      00 R 23 R 58 165/58A
      00 L 23 L 58 170/58A
      0 S 24 S 61 160/60A
      0 R 24 R 61 165/60A
      0 L 24 L 61 170/60A
      1 S 25 S 64 160/64A
      1 R 25 R 64 165/64A
      1 L 25 L 64 170/64A
      3 S 26 S 66 160/66A
      3 R 26 R 66 165/66A
      3 L 26 L 66 170/66A
      5 S 27 S 69 160/68A
      5 R 27 R 69 165/68A
      5 L 27 L 69 170/68A
      7 S 28 S 71 165/72A
      7 R 28 R 71 170/72A
      7 L 28 L 71 175/72A
      9 S 29 S 74 165/74A
      9 R 29 R 74 170/74A
      9 L 29 L 74 175/74A
      11 S 30 S 76 165/76A
      11 R 30 R 76 170/76A
      11 L 30 L 76 175/76A
      13 S 31 S 79 165/78A
      13 R 31 R 79 170/78A
      13 L 31 L 79 175/78A
      15 S 32 S 81 165/82A
      15 R 32 R 81 170/82A
      15 L 32 L 81 175/82A
  • Belts

    Sizes are designed to fit the following body measurements


    • BELT SIZEHollister PANTS SIZEWaist (inches)Waist (cm)
      XS / S 0 - 5 24 - 27 61 - 68
      M / L 7 - 11 28 - 30 69 - 76
  • footwear sizing guide


    Using a measuring tape, measure the distance from the edge of your heel to the end of your longest toe. Be sure to measure both feet and if they are different, choose the larger measurement for a comfortable fit. Convert this measurement to your US, EU, UK, Japan or China size.

    Shoes

    Sizes are designed to fit the following body measurements


    • USInchesEUUKJAPAN (cm)CHINA
      5 8.625 35 2.5 21.5 220
      5.5 8.875 35.5 3 22 225
      6 9 36 3.5 22.5 230
      6.5 9.125 37 4 23 235
      7 9.25 37.5 4.5 23.5 240
      7.5 9.375 38.5 5 24 245
      8 9.5 39 5.5 24.5 250
      8.5 9.625 39.5 6 25 255
      9 9.875 40 6.5 25.5 260
      9.5 10 40.5 7 26 265
      10 10.25 41 7.5 26.5 270
      11 10.5 43 8.5 27 280
  • footwear sizing guide


    Using a measuring tape, measure the distance from the edge of your heel to the end of your longest toe. Be sure to measure both feet and if they are different, choose the larger measurement for a comfortable fit. Convert this measurement to your US, EU, UK, Japan or China size.

    Flip Flops

    Sizes are designed to fit the following body measurements


    • SizeUSInchesChinaJapan (cm)EUUK
      XS 6/7 9.125 235 23 36-37 4
      S 7/8 9.5 245 24 38-39 5
      M 8/9 9.875 255 25 39-40 6
      L 9/10 10.375 265 26 40-41 7
  • Swim / Bandeau / Bralette

    Sizes are designed to fit the following body measurements


    •  BRA SIZE
      HOLLISTERUS / UKEU / JAPANAUSTRALIAFRANCEITALYCHINA / KOREA
      XS 32B / 34A 70C / 75B 10B / 12A 85C / 90B 1C / 2B C70 / B75
      S 32C / 34B / 36A 70D / 75C / 80B 10C / 12B / 14A 85D / 90C / 95B 1D / 2C / 3B D70 / C75 / B80
      M 34C / 36B 75D / 80C 12C / 14B 90D / 95C 2D / 3C D75 / C80
      L 34D / 36C 75E / 80D 12D / 14C 90E / 95D 2E / 3D E75 / D80
  • Bras

    Sizes are designed to fit the following body measurements


    • USUKEU / JAPANAUSTRALIAFRANCEITALYCHINA / KOREA
      32A 32B 70B 10A 85B 1B B70
      32B 32C 70C 10B 85C 1C C70
      32C 32D 70D 10C 85D 1D D70
      32D 32DD 70E 10D 85E 1E E70
      34A 34B 75A 12A 90B 2B B75
      34B 34C 75C 12B 90C 2C C75
      34C 34D 75D 12C 90D 2D D75
      34D 34DD 75E 12D 90E 2E E75
      36A 36B 80B 14A 95B 3B B80
      36B 36C 80C 14B 95C 3C C80
      36C 36D 80D 14C 95D 3D D80
      36D 36DD 80E 14D 95E 3E E80

Guys

    • Tops

      Sizes are designed to fit the following body measurements


      • HOLLISTERCHEST (IN)ARM (IN)CHEST (CM)ARM (CM)KOREACHINA
        XS 34 - 36 32 86 - 91 81 90 165/84A
        S 36 - 38 32.5 - 33.5 91 - 96 82 - 85 95 170/92A
        M 38 - 40 34 - 34.5 96 - 101 86 - 87 100 175/96A
        L 40 - 42 34.5 - 35.5 101 - 107 89 - 90 105 180/104A
        XL 43 - 45 35 - 35.5 109 - 114 89 - 90 110 185/108A
    • Bottoms

      Sizes are designed to fit the following body measurements


      • Hollister
        (XS-XXL)
        Hollister
        (WAIST - IN)
        INTERNATIONAL
        (WAIST - CM)
        KOREACHINA
        XS 26 - 28 66 - 71 90 165/72A
        S 29 - 30 74 - 76 95 170/76A
        M 31 - 32 79 - 81 100 175/82A
        L 33 - 34 84 - 86 105 180/88A
        XL 35 - 36 89 - 91 110 185/92A
        XXL 38 94 - 96 115 190/96A

      • Waist x Length
        Hollister (W x L) - ININTERNATIONAL (W x L) - CMCHINA
        26 x 28 66 x 71 160/68A
        26 x 30 66 x 76 165/68A
        28 x 28 71 x 71 160/72A
        28 x 30 71 x 76 165/72A
        28 x 32 71 x 81 170/72A
        28 x 34 71 x 86 175/72A
        29 x 30 74 x 76 165/74A
        29 x 32 74 x 81 170/74A
        30 x 30 76 x 76 165/76A
        30 x 32 76 x 81 170/76A
        30 x 34 76 x 86 175/76A
        30 x 36 76 x 91 180/76A
        31 x 30 79 x 76 170/78A
        31 x 32 79 x 81 175/78A
        31 x 34 79 x 86 180/78A
        31 x 36 79 x 91 185/78A
        32 x 30 81 x 76 170/82A
        32 x 32 81 x 81 175/82A
        32 x 34 81 x 86 180/82A
        32 x 36 81 x 91 185/82A
        33 x 30 84 x 76 175/84A
        33 x 32 84 x 81 180/84A
        33 x 34 84 x 86 185/84A
        33 x 36 84 x 91 190/84A
        34 x 30 86 x 76 175/86A
        34 x 32 86 x 81 180/86A
        34 x 34 86 x 86 185/86A
        34 x 36 86 x 91 190/86A
        36 x 30 91 x 76 175/92A
        36 x 32 91 x 81 180/92A
        36 x 34 91 x 86 185/92A
        36 x 36 91 x 91 190/92A
        38 x 30 96 x 76 175/96A
        38 x 32 96 x 81 180/96A
        38 x 34 96 x 86 185/96A
        38 x 36 96 x 91 190/96A
    • Belts

      Sizes are designed to fit the following body measurements


      • Hollister (S - XL)Hollister (WAIST - IN)INTERNATIONAL (WAIST - CM)
        S/M 29 - 31 74 - 79
        L/XL 32 - 34 81 - 86
    • Sneakers

      Sizes are designed to fit the following body measurements


      • USINCHESEUUKJAPAN (CM)CHINA
        7 9.625 40 6 24.5 245
        7.5 9.75 40.5 6.5 25 250
        8 10 41 7 25.5 255
        8.5 10.25 41.5 7.5 26 260
        9 10.5 42 8 26.5 265
        9.5 10.625 43 8.5 27 270
        10 10.75 43.5 9 27.5 275
        10.5 11 44 9.5 28 280
        11 11.25 45 10 28.5 285
        11.5 11.375 45.5 10.5 29 290
        12 11.5 46 11 29.5 295
        12.5 11.75 46.5 11.5 30 300
        13 12 47 12 30.5 305
    • Flip Flops

      Sizes are designed to fit the following body measurements


      • HOLLISTERUSEUUKJAPAN (CM)CHINA
        S 9 / 10 43 9.5 28.2 270/103
        M 10 / 11 44 10.5 29 279/106
        L 11 / 12 45 11.5 29.8 287/109
        XL 12 / 13 46 12.5 30.6 295/112

Shipping & Handling

SHIPPING & HANDLING

Click on your delivery destination

  • Delivery to the US and US Territories

    Choose Standard, Three Business Day, Two Day, or Next Business Day.

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    StandardThree DayTwo DayNext Day
    $7 $10 $12 $20

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     StandardThree DayTwo DayNext Day
    Gift Card No Charge $5 $7 $10

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    Standard

    Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery.  For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

    Three Day

    Allow 3-5 business days for delivery.This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.

    Next Business Day Air/ Two Day

    Order must be submitted before 3:00pm EST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

  • Delivery to Canada

    Choose Standard or Two Business Day Delivery

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    Merchandise Retail
    OverToStandard2 Day Air
    $0 $100 $15 $20
    $100 $300 $25 $30
    $300 $500 $30 $35
    $500 and above $35 $40

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Fragrance and certain body care products cannot be shipped outside of the US.

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     Standard
    Gift Card No Charge

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    Standard

    Allow about 5-7 working days for delivery.

    Two Business Day

    Order must be submitted before 3:00pm EST Monday-Friday. This service is not available to all locations and is not available for PO Boxes.

    Canada Duties and Taxes

    Important: When you place an order with Hollister Co., you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes will be charged to your order at checkout.

    Canada Delivery Terms

    1. Canadian customers (and not Hollister Co.) will be the importers of record and will be responsible for the payment of all customs duties, including any duties, taxes and levies imposed on imported goods under the Customs Act, the Customs Tariff, the Excise Act, the Excise Tax Act, the Special Import Measures Act, the Export and Import Permits Act, or any other law relating to customs, as well as any penalties, interest or fines imposed under any of the aforementioned statues (the "Customs Duties").
    2. Canadian customers (and not Hollister Co.) will be the importers of record and will be responsible for the payment of all applicable federal and provincial taxes, including federal Goods and Services Tax ("GST"), Provincial Sales Tax ("PST") and Harmonized Sales Tax ("HST") (the "Taxes").
    3. When you place an order at www.hollisterco.com, you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all Customs Duties and Taxes, for which you are fully responsible as the importer of record
    4. In case of returns, simply affix the peel away return label to your package and return it to us using the carrier of your choice. Be sure to send it Shipping and Handling prepaid; no CODs allowed. By using this label you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all duty and tax refunds.
    5. In the case of merchandise that Canadian customers return to Hollister Co., Canadian customers agree that CCRA will send any refund of Customs Duties and Taxes that were paid on the returned merchandise to the Customs Broker, and that Canadian customers will obtain the refund directly from Hollister Co.. Canadian customers hereby authorize the Customs Broker to endorse any such refund checks issued by Revenue Canada in their name to Hollister Co..
    6. Canadian customers will be responsible for all transportation, storage, and insurance costs (the 'Shipping and Handling Fees') and will purchase the goods from Hollister Co. Ex Works ('EXW') or Free on Board 'FOB' New Albany, Ohio ' i.e., ownership and the risk of loss or damage to the goods will pass to Canadian customers when Hollister Co. makes available or delivers the goods to the carrier.
    7. In case of loss, Canadian customers hereby authorize Hollister Co. to make a claim to the carrier on their behalf.
    8. The price that Canadian customers pay to Hollister Co. includes the Customs Duties, Taxes, and Shipping and Handling Fees.
    9. By ordering goods from Hollister Co., I hereby authorize a licensed Canadian customs broker chosen by Hollister Co. to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Hollister Co. and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Hollister Co.. In this connection, I also authorize the customs broker to endorse any refund cheque issued by CBSA in my name, so that Hollister Co. can be reimbursed.
  • Delivery Outside of US and Canada

    Allow about 5-7 working days for Standard Delivery for all in-stock items. Allow 10-14 working days for orders shipping to Russia.

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    International Standard Shipping
    Over To Shipping Charge
    $0 $50 $40
    $50 $100 $45
    $100 $150 $50
    $150 $200 $55
    $200 $300 $60
    $300 $500 $75
    $500 $700 $90
    $700 $1000 $100
    $1000 and above $120

    For South Korea and Australia the International economy rate is $30

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Fragrance and certain body care products cannot be shipped outside of the US.

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     Standard
    Gift Card $20

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.


    Orders Shipping to Russia

    Changes have been made to order processing and shipping.

    • Once your order has shipped, you will be contacted by email by our carrier, eShopWorld, to provide the below information for customs clearance. You will be required to provide this information on eShopWorld’s web site prior to your order leaving the United States.
      • Name and surname of the Internal passport
      • Number of passport
      • Date of issue
    • You have 10 days to provide the above information to eShopWorld. After 10 days, eShopWorld may return your order to us, resulting in your order being canceled and a refund issued.
    • Your order may be subject to duties and taxes. If this is the case, eShopWorld will contact you to make payment arrangements prior to your package being delivered. All payments for duties and taxes will be made directly to eShopWorld on their web site.
    • eShopWorld will be responsible for clearing your order through local Customs, paying Duties and Taxes on your behalf to the appropriate Customs authority; and delivering your order to you.
    • Visit http://www.eshopworld.com/contact-us/ for help with your shipping.

    Orders Shipping to Brazil

    • Once your order has shipped, you will be contacted by email by our carrier, eShopWorld, to provide the below information for customs clearance. You will be required to provide this information on eShopWorld’s web site prior to your order leaving the United States.
      • Cadastro de Pessoas Fisicas (CPF).
      • Payment of Duties and Taxes
    • You have 14 days to provide the above information and make payment of your duties and taxes to eShopWorld. After 14 days, eShopWorld may return your order to us, resulting in your order being canceled and a refund issued.
    • eShopWorld will be responsible for clearing your order through local Customs, paying Duties and Taxes on your behalf to the appropriate Customs authority; and delivering your order to you.
    • Visit http://www.eshopworld.com/contact-us/ for help with your shipping

    SHIPPING DESTINATIONS


        
    American Samoa Colombia Japan  Puerto Rico
    APO/FPO Costa Rica Kuwait Qatar
    Aruba Croatia Lebanon Russian Federation
    Australia Djibouti Macau Saint Kitts and Nevis
    Bahamas Dominica Malaysia Saudi Arabia
    Bahrain Dominican Republic  Marshall Islands Singapore
    Bangladesh Ecuador Martinique South Africa
    Barbados Egypt Mauritius South Korea
    Belize El Salvador Mexico Sri Lanka
    Bermuda French Polynesia Micronesia Taiwan
    Bolivia Greenland New Zealand Thailand
    Bosnia and Herzegovina Grenada Nicaragua Trinidad and Tobago
    Brazil Guam Northern Mariana Islands  Tunisia
    British Virgin Islands Guatemala Oman Turkey
    Brunei Honduras Pakistan Ukraine
    Canada Hong Kong Palau United Arab Emirates
    Cayman Islands Iceland Panama United States
    Chile India  Papua New Guinea Uruguay
    China Indonesia Paraguay US Virgin IslandsVietnam
    Christmas Islands Israel Peru Venezuela 
    Cocos Islands Jamaica Philippines  Vietnam 

Cards & E-Cards

Find your balance

Your gift card balance is:

    • 1.Country code
    • 2.Account number
    • 3.Pin number
    • E-gift card country

      E-gift cards can be used in the US, Canada or UK.

      E-gift card number

      1.E-gift card number is included in the e-mail text.

  • Gift Cards

    Purchasing

    To purchase a Gift Card, click here. Choose the amount: $25, $50, $100, $200. Click here for Gift Card shipping and handling rates.

    Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

    Redeeming

    Gift Cards purchased online may be redeemed at HollisterCo.com, or at any Hollister Co. store location in the United States or Canada.

    Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    Expiration

    Gift Cards purchased online at HollisterCo.com do not have an expiration date.

    These terms do not apply to Gift Cards received in conjunction with Gift Card special events.

  • E-Gift Cards

    Purchasing

    To purchase an E-Gift Card, click here. E-Gift Cards are available in denominations from $25 - $500.

    We will deliver the E-Gift Card to the recipient via email on the date you have selected upon payment approval. You will also receive a confirmation email from us when your E-Gift Card has been sent to the recipient. E-Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

    Redeeming

    E-Gift Cards purchased online may be redeemed at HollisterCo.com, or at any Hollister Co. store location in the United States or Canada.

    E-Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your E-Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    Expiration

    E-Gift Cards purchased online at HollisterCo.com do not have an expiration date.

    These terms do not apply to E-Gift Cards received in conjunction with E-Gift Card special events.

     
  • Merchandise Credits

    Details

    Merchandise Credits issued at a Hollister Co. store location in the United States or Canada may be redeemed for merchandise only in the United States or Canada at HollisterCo.com or at Hollister Co. store locations. Merchandise Credits are not Gift Cards and they are non-transferable. Merchandise Credits cannot be reloaded.

    Merchandise Credits cannot be replaced if lost, stolen, or destroyed.

    Redeeming

    To redeem your Merchandise Credit online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    Merchandise Credits cannot be redeemed for cash unless otherwise required by applicable law. Purchases in a currency different than the currency of this card will be subject to an exchange rate conversion on the day of payment.

    Expiration

    Merchandise credits have no expiration date, and there is no fee to reactivate the card if it has been unused for a long period of time.

  • Promotional Gift Cards

    Details

    Promotional Gift Cards issued at Hollister Co. in the United States or Canada may be redeemed for merchandise only in the United States or Canada at HollisterCo.com or at Hollister Co. store locations. Promotional Gift Cards are not Gift Cards and they are non-transferable.

    Promotional Gift Cards cannot be replaced if lost, stolen, or destroyed. Promotional Gift Cards cannot be reloaded.

    Redeeming

    Promotional Gift Cards Cards may be redeemed at HollisterCo.com, or at any Hollister Co. store location in the United States or Canada.

    To redeem your Promotional Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout. Promotional Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.

    Expiration

    Promotional Gift Cards are issued for a given date range and expire on a specific date. For more information on your Promotional Gift Card expiration date please see the dates printed on the Promotional Gift Card.

    Expiration dates cannot be extended.

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