abercrombie kids US
Updated: September 2016
These are the terms and conditions (“Sale Terms”) that apply when you purchase products, gift cards, and/or e-gift cards (“merchandise”) from the abercrombie kids (kids) Website. If you placed an order for merchandise and at least one of the following situations applies to you, then you are confirming your acceptance of and agreement to be bound by these Sale Terms: (i) you placed an order via abercrombiekids.com (desktop or mobile); (ii) you placed an order via the Pickup in Store feature (i.e. you placed an online order to be picked up in a store) offered on abercrombiekids.com; (iii) you placed an order via a kids microsite; or (iv) you placed an order via the telephone. For the remainder of these Sale Terms, any order that matches at least one of situations (i) through (iii) listed previously may be referred to as an order that was purchased from the kids “Website.” If you placed an online order while in a kids store located in the United States and the order will be fulfilled via shipment, then you may retrieve a copy of these Sale Terms by clicking here.
Due to the fact that these Sale Terms are subject to change at any moment, please review and then save a copy of these Sale Terms for your personal records prior to your placement of each order. If you have questions in regards to these Sale Terms and/or any aspect of your order, then please contact the kids Customer Service Department by email at firstname.lastname@example.org or by telephone at +1-866-777-1892 or +1-925-359-2306.
ORDER AND ACCEPTANCE
- Each part of an order that you submit to us constitutes an offer to purchase merchandise. If you have placed your order through our Website, after we receive your order you will receive an email from us confirming receipt of your order, usually in minutes. If you do not receive an email, contact us before you try to place another order for the same merchandise. You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order.
- kids is not deemed to have accepted any part of your order until the requested merchandise has been shipped and kids has sent a Shipment Confirmation Email or a Ready for Pickup Email. You may track the progress of your order by clicking here.
- If kids rejects your order due to an error in pricing and/or other information about the merchandise, then kids will notify you at the email address that you have provided. Once the error has been corrected, kids will ask you whether or not you would like to re-submit your order to purchase the relevant merchandise. If kids has notified you that your order has been accepted by sending you a Shipment Confirmation Email or a Ready for Pickup Email, then you will not be required to pay a price that is greater than the price that was displayed on the kids Website at the time at which you placed your order. If kids has distributed merchandise that is different from the description of the relevant merchandise (as displayed on the kids Website at the time at which you placed your order), then you may request a return or an exchange. For additional details, please review the kids Returns and Exchanges Policy.
Although it is rare that abercrombie kids would refuse to accept an order, we reserve the right to deny any order for any reason, including where the following situations arise:
Error in Billing, Payment or Shipping Information
Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:
- an incorrect credit card or debit card number, expiration date and/or card security value, or information regarding other payment types;
- incorrect billing information (for example, if the billing information you provide is different from information your financial institution has on record);
- an insufficient or incorrect shipping address (including street address, city, state, zip or postal code);
- or any suspected fraudulent information.
Merchandise Shipping Delay or Unavailability
If an item of merchandise is delayed out of our fulfillment center or becomes unavailable, or if there is an error on our Website relating to the order (for example, an error relating to the price or description of merchandise) abercrombie kids may cancel the order. If this occurs we will contact you so you are aware.
Reshipping of Merchandise
abercrombie kids’ policies do not allow merchandise to be reshipped. Any orders shipping to 'Freight Forwarding Companies' will not be accepted. A complete listing of countries we ship to is available by clicking clicking here.
Resale of Merchandise
abercrombie kids is a private label brand. To protect its intellectual property rights, any suspected resale of our merchandise for personal or business profit is strictly prohibited. We will not accept any order found to have characteristics of reselling. We reserve the right to cancel all subsequent orders from such customers.
Previous Fraudulent Order History
abercrombie kids may refuse to accept any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. We may also refuse any orders connected with a previous credit card dispute.
Gift Wrap Service
The Gift Wrap service is not available for Pickup in Store orders. The Gift Wrap service may be cancelled for some orders (depending on the location from which the merchandise is being shipped).
ENGAGEMENT WITH ABERCROMBIE KIDS AFFILIATES
Abercrombie & Fitch, Hollister Co., and abercrombie kids (the “Company”) reserves the right to block from receiving marketing communications or to remove and unsubscribe from all Company platforms any email address, phone number, and/or mailing address associated with customers determined by the Company to have characteristics of reselling and/or customer orders determined by the Company to be fraudulent. Company platforms affected by such removal include but are not limited to: (i) any of the Company’s online accounts; (ii) promotional club memberships; (iii) email marketing lists; (iv) text messaging programs; or (v) direct mailing lists. In addition, affected customers may be prohibited from accessing or registering for all of the aforementioned platforms in the future.
CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
You can make changes or cancel your order at any time before your order has been packed. To make changes to your order, please contact our Customer Service Department by email at email@example.com or by telephone at +1-866-777-1892 or +1-925-359-2306.
If your order has already been packed, then you may exchange or return the merchandise purchased on this Website to an abercrombie kids store located in the US, or send the merchandise back to us (attention, “Returns Department”) in accordance with the terms of our Returns and Exchanges Policy. Please note, this excludes gift cards and e-gift cards for which all sales are final and are subject to the terms and conditions found in the details links on the gift card and e-gift card pages.
If you place an order via the Pickup in Store feature offered on the kids Website, you no longer want the merchandise that you ordered, and at least one of the following situations applies to you, then you may request a refund by contacting the kids Customer Service Department at the contact information provided above: (i) your order has already been pulled from the inventory of the selected store and is ready to be picked up at the selected store; or (ii) your order has already been packed in the kids Distribution Center and has been shipped to the selected store. If you fail to pick up your order within ten (10) days of the date on which the final item of merchandise is ready to be picked up at the selected store, then your order will be automatically returned. Following the cancellation of your order, a refund will be issued to your original means of payment.
Merchandise on Backorder
Merchandise on backorder is temporarily out of stock. If we are unable to ship any merchandise on backorder within thirty (30) days from the date of your order, we will notify you at the e-mail address that you have provided. You will not be charged for merchandise on backorder until it ships. Shipping and handling for each item in an order is distributed so it is directly proportional to the cost of an item and will not be charged in the applicable proportional amount until the respective item(s) ship(s). All items in an order will be shipped via the shipping service type selected when placing the order. The status of a backordered item will remain open on an order until the merchandise is in stock and we take payment and ship the merchandise, or until we contact you that that item was cancelled, or if you contact us to change or cancel your order.
PRICES AND PAYMENTS
abercrombie kids may vary the price of its merchandise at any time. After we accept an order, we will not alter the price, except for merchandise eligible for price adjustment.
For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact Customer Service by email at firstname.lastname@example.org or by telephone at +1-866-777-1892 or +1-925-359-2306, including your order number and details of the eligible merchandise.
Payments by Credit Card
When you pay by Credit Card, abercrombie kids reserves the right to request additional evidence or proof of billing information. Debit payment methods will be processed as credit. The charge for your order will appear on your credit card statement as ‘ANF*Abercrombie.com' or 'ANF*abercrombiekids.com.' If you contest the validity or amount of a charge related to an order with abercrombie kids and believe it to be fraudulent, please email us at OrderService@Abercrombie.com.
abercrombie kids will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer. Should your order be cancelled, any 'authorization holds' will drop of your account within three to five business days.
DELIVERY / PICKUP IN STORE
Shipping and handling charges will depend on the value of your order, the country to which the merchandise is being shipped, and your required shipping time. You can find a list of our shipping and handling charges and our delivery terms here.
LIMITATION OF LIABILITY
IN NO EVENT WILL ABERCROMBIE KIDS BE LIABLE TO ANY PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO A SALE OF MERCHANDISE. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply.
ADDITIONAL TERMS AND RESOURCES
abercrombie kids is located, and controls the Website, from its offices within the State of Ohio. The Sale Terms shall be governed by the laws of the state of Ohio, without giving effect to its conflict of laws provisions. The Sale Terms are not enforceable by any party except for abercrombie kids and its customers. If any provision of the Sale Terms is found not to be enforceable, that term will be deleted and all other terms will remain.