Online Returns & Exchanges
Online Return Policy
Important Returns Update for Saudi Arabia Orders, Effective August 12, 2025:
If you placed an order on our website before August 12, 2025:
Please send those items to our Distribution Center, following the standard return process.
If you placed an order on our local franchise partner's site shipping to Saudi Arabia on or after August 12, 2025:
Your order will be fulfilled by Majid Al Futtaim for Fashion SPC and returns will be subject to their local return policy.
We hope you love your order – but just in case something isn’t quite right, we’ve made it easy to make a return.
If you are not satisfied with your purchase, return it to us for a refund, subject to the following terms.
Return or Exchange of Merchandise Purchased Online
We’ve made it easy to make a return online – click here to get started.
To receive your refund to your original payment method, your online return must be initiated within 60 days of the order shipment date. After 60 days of your order shipment date, the only option for refund will be offered in the form of an e-gift card, sent to the email address used on the order.
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If an invoice was not included in your package, and you submit your return online selecting “I’ll Ship it Myself”, please print your order confirmation email that was sent to you at order placement and include it in the return package.
To return your merchandise without initiating the return online, please send the merchandise back to us at the address below. You are responsible for return shipping costs. Returns sent back to us by your own return carrier must be received and processed at our Distribution Center within 60 days of the order shipment date to receive a refund to your original payment method.
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If an invoice was not included in your package, and you do not submit your return online, please print your order confirmation email that was sent to you at order placement and include it in the return package.
Hollister Co. Returns
100 Hollister Co. Way
New Albany, OH 43054
US
Important Return Information
We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above within 60 days of the shipping date. If your return is received and processed at our Distribution Center after 60 days of the order shipment date, your refund will be processed in the form of an e-gift card.
If your order was placed in USD, you may return or exchange in a US Hollister Co. store.