In Store Returns & Exchanges

We hope you love your order — but just in case something isn't quite right, we've made it easy to make a return or exchange.

If the merchandise is in its original condition, you may return and/or exchange it, subject to the terms of the policy at the location processing the return.

Merchandise in original condition may be returned and/or exchanged at many of our stores of the same brand worldwide. You can only return merchandise to a store in the country in which the merchandise was purchased. You cannot return merchandise across brands (example: Abercrombie & Fitch, Hollister Co.). You also cannot return merchandise by mailing it to our stores. Purchases made at an outlet location may only be returned in an outlet location for the same brand in the country of purchase.

Returns with Original Receipt: If you return merchandise with the original receipt within 30 days (60 days, if purchased at a U.S. store location) of purchase, you will receive a full refund of the value of the merchandise based on the original form and amount of payment. After 30 days (60 days, if purchased at a U.S. store location), you will receive merchandise credit based on the original amount of payment. Returns with a Valid Gift Receipt or Exchange Receipt: You will receive merchandise credit based on the original amount of payment. Returns Without a Receipt: You will receive merchandise credit based on the merchandise’s lowest historical selling price. Returns of Merchandise Purchased in Another Country: You will receive merchandise credit based on the merchandise’s lowest historical selling price.

Promotional Returns: If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon, etc., will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the merchandise returned.

Gift Cards: Gift card sales are final. Gift cards and merchandise credits cannot be redeemed for cash unless required by law. Note, gift cards may not be available in every country.

U.S. Returns: We require a driver’s license or other identification for any return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. We reserve the right to refuse any return.

Note, this policy does not affect and shall not be construed as affecting your statutory rights.

Holiday Return Policy: With the original receipt, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price in the original form of payment through January 31 the following year.