We hope you love your order — but just in case something isn't quite right, we've made it easy to make a return or exchange.

If the merchandise is in its original condition, you may return and/or exchange it, subject to the terms of the policy at the location processing the return. Returns in Canada are subject to the terms below.

Merchandise in its original condition may be returned and/or exchanged a Hollister Co. store location in Canada. We cannot return merchandise that is mailed to our stores. Purchases made at an outlet location may only be returned in an outlet location for the same brand in Canada.

Items purchased on clearance at Hollister outlet stores in Canada will be final sale and are not eligible for returns, exchanges, cancellations, or alterations.

Returns with Original Receipt: Within 30 days of purchase, you will receive a full refund of the value of the merchandise based on the original form and amount of payment or you may elect to receive merchandise credit.

Returns with a Valid Gift Receipt or Exchange Receipt: You will receive merchandise credit based on the original amount of payment.

Returns Without a Receipt: You will receive merchandise credit based on the merchandise’s lowest historical selling price.

Promotional Returns: If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon, etc., will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the merchandise returned.

Gift Cards: Gift card sales are final. Gift cards and merchandise credits cannot be redeemed for cash unless required by law. Note, gift cards may not be available in every country.

Note, this policy does not affect and shall not be construed as affecting your statutory rights.

Holiday Return Policy: With the original receipt, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price in the original form of payment through January 31 the following year.