Updated: January 2011
These Sale Terms set out the terms and conditions that will apply when you purchase Merchandise through our Site. If you are unable to understand, or have any questions about, these Sale Terms please contact us using the contact information set out in the "Contact Us" section below. You will be required to confirm that you have read and accept these Sale Terms before you submit an Order to us.
Prior to submitting an Order by clicking the 'PROCESS ORDER' button on the Payment Method page, please save or print a copy of these Sale Terms to keep on file for future reference regarding the Order You are submitting. Please note, terms are subject to change so review and save or print a copy of these terms prior to each Order that You submit.
Capitalised terms that we have used in these Sale Terms are defined in the "Definitions" section below.
We will, unless we suspect that your Order was placed for fraudulent purposes, send you an email, to the email address that you have provided to us, if we are unable to accept your Order, informing you of the reason. If you placed an Order by telephone but did not provide us with an email address, we will contact you on the telephone number that you have provided to try to resolve with you the issue preventing us from accepting your Order.
You can make changes to or cancel your Order at any time before your Order has been processed by us. To make changes to your Order, please call us on +1 614 219 5385 or on our freephone number 0800 2000 1009. If your Order has already been processed, you will only be able to request a refund or exchange of the Merchandise: please see the terms of our return and exchange policy listed below.
You can track the progress of your Order by clicking here:
We will refuse to accept your Order if you request that we do either of the above.
It is important for us to monitor the quality of the Merchandise that our customers purchase in order for us to maintain customer satisfaction and therefore you must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our Merchandise. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Merchandise.
Refunds / Exchanges for Faulty Merchandise
Refunds for Non-Faulty Merchandise
Exchanges / Speed Exchanges
If you have any questions about these Sale Terms, please contact us either by emailing us at HollisterCo@HollisterCo.com or by calling us on +1 614 219 5385 or on our freephone number 0800 2000 1009.
In these Sale Terms:
|"Merchandise on Backorder"||means Merchandise that You have ordered which is temporarily out of stock;|
|"Contract"||means the contract between you and us for the sale and purchase of Merchandise, comprising Your Order, our email confirmation of our acceptance of your Order and these Sale Terms;|
|"E-Gift Cards "||means a Gift Card which we sent to You or to Your recipient by email;|
|"Gift Cards"||means a pre-paid card which you, or your recipient, can use to purchase Merchandise at one of our Hollister Co. UK Stores;|
|"Merchandise"||means the products that we sell on our Site from time to time, including clothing, accessories and fragrances;|
|"Merchandise Credit"||a credit, in the form of a Gift Card, which we or one of our affiliates may issue to you from time to time, for example, where you return merchandise to a Store for a refund without any proof of purchase;|
|"Order"||means an order for Merchandise;|
|"Sale Terms"||means these terms and conditions of sale;|
|"Site"||means our website located at HollisterCo.com;|
|"Store"||means a “Hollister Co." branded UK store;|
|"We", "Our" or "Us"||means Abercrombie & Fitch Fulfillment Company, 6301 Fitch Path, New Albany, Ohio, 43054, USA; and Hollister Co. (UK) Limited, 1 Old Burlington Street, 2nd Floor, London W1S 3AD;|
|"You" or "Your"||means You, the customer.|