For our Online Privacy Policy click here
For our Store Privacy Policy click here
To help ensure an enjoyable online experience for all of our visitors, we provide this summary of what information HollisterCo.ca collects online, and how HollisterCo.ca uses that information.
This privacy policy statement applies to the information collected online by HollisterCo.ca.
Generally, privacy legislation defines "personal information" as information about an identifiable individual or information that allows an individual to be identified. This policy will more specifically address the personal information we collect, use and disclose, which generally includes your name, home address, telephone number, personal e-mail address, billing and account information and other information incidental to providing goods and services to you.
1. General Browsing
HollisterCo.ca gathers navigational information about where visitors go on our Website. This information allows us to see which areas of our Website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Website and may be used as described below under "Using Information We Collect Online".
2. Personal Information
Contact Us or Help
If you complete a general "Contact Us" form on our Website (for example to comment on or ask questions about our merchandise), we may collect your name, e-mail address and any information that you provide in the text of your message.
Career Opportunities
You can submit your resume through e-mail for certain positions in our stores in various countries. If you are interested in a position that is not in our stores, your information, such as name, contact information, work experience, career interests and educational background, will be collected and processed by one of our third party service providers.
Sending Electronic Postcards or E-mailing an Item to a Friend
When an online user sends an electronic postcard or e-mails an item to a friend from the HollisterCo.ca Website, the designated recipient will receive the sender's name and e-mail address, as well as any information entered into the message by the sender. HollisterCo.ca does not retain or review the names or e-mail addresses of the sender or recipient, which are provided in an electronic postcard or e-mail a friend. Likewise, HollisterCo.ca does not retain or review any information provided in the message content.
Casting Call
If you choose to send us information for the Casting Call we ask that you provide photographs and a video of yourself, as well as your name, size stats and contact information (such as your phone number, mailing address and e-mail address).
Subscribe
If you choose to receive e-mails from HollisterCo.ca, we will collect your e-mail address, and you may provide your gender and month and day of birth.
Gift Box Messages and E-Gift Cards
When an online user purchases a Gift Box they have the option to add a message. We do not retain or review any information provided in the message content for the Gift Box messages. When an online user chooses to send an E-Gift Card, they insert the name of the recipient and may also provide a message to the recipient. We do not retain or review any information provided in the message content for the E-Gift Card messages and we do not add the name of the recipient of an E-Gift Card to our marketing e-mail list.
Creating Wish Lists
When you visit our Website, you have the option of creating a wish list to send to your friends and family (a "Wish List"). If you send a Wish List, your friends and family who receive the Wish List will be able to see your desired items, as well as make purchases directly off of that list. When you find an item in our online store that you want, you can click "Add to Wish List." You can then forward the Wish List by providing the e-mail address(es) of your recipient(s). The requested recipient(s) will receive an e-mail which will link to your Wish List. You should not send Wish Lists to your friends or family unless they would be interested and want to receive the information. The e-mail address information of your recipient(s) is not collected or used for any promotional purposes by us or our affiliate companies, nor is such information rented, sold, or exchanged with third parties, except as specified below under "Sale or Merger". Recipients of a Wish List, however, will have the opportunity to elect to sign up to receive e-mails from us and, if they do so, we will then use their e-mail address to send them information about our products and promotions.
Purchasing at the Online Store
If you purchase merchandise through HollisterCo.ca, we will gather personal information (i.e., name, billing and shipping address information, e-mail address, telephone number and payment card information), as well as information about your purchases on our Website, which we may combine with your store purchase information.
We use the information collected at HollisterCo.ca for the following purposes:
To understand your needs and preferences, and develop, market, sell or provide products and services, and possibly to conduct surveys, research and evaluations. This may include sending communications regarding our products, services and promotions.
To complete your transaction for our goods or process your return or exchange.
To fulfill your requests (such as contact us, e-mail a friend, Wish List, or post card) or respond to your inquiries.
To manage and develop Hollister Co.'s business and operations, administer accounts, collect and process payments.
To detect and protect Hollister Co. and other third parties against error, negligence, fraud, theft and other illegal activities and to audit compliance with policies.
As permitted by, and to comply with, any legal or regulatory requirements or provisions.
If you go to our Career Site and provide information for a position outside of Canada you will be submitting it to Hollister Co.'s corporate office in the United States through our third party service provider and it may also be sent to other countries included within the coverage of the position of interest, if other than the United States. We will use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
If you send us information for the "Casting Call" (such as your size statistics, contact information and photographs and/or video footage of you), we will only use that information to determine whether we are interested in you becoming a Hollister Co. model and to contact you about prospective modeling and, if you are not already employed by us, employment at one of our stores.
The information you provide when e-mailing an item to a friend or using the Address Book, Wish List, and Electronic Postcard features of our Website is used for the purpose specified under e-mail a friend, Address Book, Wish List and Electronic Postcard.
1. E-mail Addresses and Purchase Information
HollisterCo.ca does not sell or rent your e-mail address or order history to unrelated third parties, except as specified below under "Sale or Merger".
If you sign up to receive e-mail from our affiliated companies (Abercrombie & Fitch and Gilly Hicks), we will share your e-mail address with the affiliated companies you selected so that they may send you promotional materials about their products. Our affiliated companies will not sell or rent your e-mail address to unrelated third parties, unless they are involved in a sale or merger.
2. Postal Addresses and Purchase Information
Unless you opt-out, we make your name, postal address and purchase information available to our affiliates (Abercrombie & Fitch, abercrombie kids, Gilly Hicks) for their marketing purposes.
3. Casting Call
If you send us information for the "Casting Call" (such as your name, size statistics, contact information, photographs and video footage of you), we may share that information with our modeling agency that we engage to assist us in determining whether we are interested in you becoming a Hollister Co. model.
4. Gift Box Messages and E-Gift Card
When you include a Gift Box Message or send an E-Gift Card, your name and any message you include will be disclosed to your selected recipient.
5. Service Providers
Please be aware that HollisterCo.ca may use third parties to provide services to us, such as fulfilling orders, processing payments, monitoring site activity, serving site content, collecting and processing job application information, providing fraud prevention services, organizing information, conducting surveys, and administering e-mails, drawings, or contests. Such third parties may have access to your personal information to provide services on behalf of HollisterCo.ca, but may not use your information for any other purpose.
6. Legal Disclosures
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Website, the Website or the public.
7. Sale or Merger
If HollisterCo.ca were ever merged with, acquired by or acquires another business entity, some or all of the personal information collected about visitors to this site would be shared with this entity, as well as retained by HollisterCo.ca. Other than this acquisition or sale, HollisterCo.ca does not sell or rent your e-mail address to unrelated third parties.
We store and process personal information in the United States. Our third party service providers may also store and process your personal information in the United States and other countries. Such personal information may be subject to disclosure under the laws of these countries. If you have questions about this processing or storage outside of Canada, please contact us at the e-mail address or postal address provided under "Questions About Privacy" below.
1. What Are Cookies and How Do We Use Them?
HollisterCo.ca uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by HollisterCo.ca to evaluate the effectiveness of our Website, analyze trends and administer the Website. The information collected from cookies allows us to determine such things as which parts of our Website are most visited and difficulties our visitors may experience in accessing our Website. With this knowledge, we can improve the quality of your experience on our Website by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, HollisterCo.ca uses cookies to help keep track of items you put into your shopping cart and to tell us whether you have visited HollisterCo.ca in the past.
HollisterCo.ca also uses clear gifs (also known as Web beacons or Web bugs) on the Website and in e-mails. A clear gif is a nearly invisible pixel-sized graphic image on a Webpage or e-mail message. Clear gifs allow us to view the URL of the page on which the clear gif appears and the time our Website or e-mail in question is viewed. Clear gifs in e-mails also help us confirm the receipt of, and response to, our e-mails. This information helps us determine the most desired features and information so that we can provide those features and information to you.
2. Third Party Cookies
We use third-party service provider(s) to assist us in better understanding the use of our Website. Our service provider(s) will place cookies on your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Website, what features are most used, what products are browsed and aggregate purchasing information. Our service provider(s) analyzes this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Website and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are visiting our Website.
By submitting personal information to HollisterCo.ca, you are agreeing that we may collect, use and disclose your personal information in accordance with the purposes and uses identified in this policy or as required by law.
1. E-mail Addresses and Purchase Information
Please note, if you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on HollisterCo.ca.
2. Postal Addresses and Purchase Information
Upon your written request, we will inform you of the existence, use and general disclosure of your personal information and we will give you a copy of the information we have retained. There may be a minimal charge for accessing your personal information.
Please send your written request to the mailing address provided under "Questions About Privacy" below. In your written request, please include your name, address and e-mail address so that we may verify whether we retain any personal information about you.
Pursuant to your written request, at the mailing address provided under "Questions About Privacy" below, we will correct or update any personal information that is inaccurate or incomplete.
HollisterCo.ca is not directed at kids under the age of 13, and no one under the age of 13 should provide personal information on this Website.
For your convenience and enjoyment, our Website may contain links to other websites. HollisterCo.ca does not evaluate and is not responsible for the privacy practices or the content of such websites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
As we continue to offer our visitors new and different types of content and services, HollisterCo.ca may modify our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.
Hollister Co. limits the number of employees that have access to the databases that contain personal data, and Hollister Co. employees are advised of the importance of confidentiality. Hollister Co. has a written information security policy.
HollisterCo.ca is designed to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, Mozilla Firefox 3.0+, Microsoft Internet Explorer 6.0+, and Apple Safari 3.0+. Browsers that do not meet this requirement will be prevented from navigating the online store section of the HollisterCo.ca Website.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
If you have any questions, comments or concerns regarding our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) or similar provincial legislation, please e-mail us at Privacy_Policy@HollisterCo.com or contact us at the address below:
Attn: Privacy Policy Manager
Abercrombie & Fitch Fulfillment Co.
6301 Fitch Path
New Albany, OH 43054 US
Updated: July 2010
To help ensure an enjoyable experience for visitors to our stores, we provide this summary of what information Hollister Co. collects in its stores, and how Hollister Co. uses that information.
Generally, privacy legislation defines "personal information" as information about an identifiable individual or information that allows an individual to be identified. This policy will more specifically address the personal information we collect, use and disclose, which generally includes your name, home address, telephone number, personal e-mail address, billing and account information and other information incidental to providing goods and services to you.
We may collect the following personal information when you visit a Hollister Co. store.
Transaction Information
When you purchase merchandise from our stores using a payment card, we collect your name and transaction information related to your purchase (items purchased, the price you paid, the payment method you used, which may include your payment card number, and the time and location of purchase), which may be combined with your online purchase information. We may also request that you provide your address, telephone number or e-mail address.
Returns or Exchanges
When you return or exchange merchandise we may collect personal information such as your name, address and telephone number.
CCTV
We may use video surveillance in our stores and if we do, we will collect a visual image of your visit.
Kiosks
Our Hollister Co. stores may have kiosks which allow you to submit personal information. Categories of personal information collected through in-store kiosks may include name, address, e-mail address, mobile phone number, month and day of birth, and gender.
Employment Applications
If you choose to complete an employment application at a Hollister Co. store, we will collect personal information such as your name, address, telephone number, e-mail address, social insurance number, employment history and education background.
We use the information collected at Hollister Co. Stores for the following purposes:
To understand your needs and preferences, and develop, market, sell or provide products and services, and possibly to conduct surveys, research and evaluations. This may include sending communications regarding our products, services, and promotions.
To complete your transaction for our goods or process your return or exchange.
To manage and develop Hollister Co.'s business and operations, administer accounts, collect and process payments.
To detect and protect Hollister Co., our sales associates and other third parties against error, negligence, fraud, theft and other illegal activities and to audit compliance with policies.
As permitted by, and to comply with, any legal or regulatory requirements or provisions.
If you complete an employment application at a Hollister Co. store, we will use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
1. E-mail and Postal Addresses
HollisterCo.ca does not sell or rent your e-mail address or postal address to unrelated third parties, except as specified below under "Sale or Merger".
2. Purchase Information
Unless you opt-out, we make your name, postal address and purchase information available to our affiliates (Abercrombie & Fitch, abercrombie kids, and Gilly Hicks) for their marketing purposes.
3. Service Providers
Please be aware that Hollister Co. may use third parties to provide services to us. Such third parties may have access to your personal information to provide services on behalf of Hollister Co., but may not use your information for any other purpose.
4. Legal Disclosures
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law.
5. Sale or Merger
There is a possibility that Hollister Co. could merge with, acquire or be acquired by another business entity. If such an action occurs, some or all of the personal information collected about you would be shared with this entity, as well as retained by Hollister Co.
We store and process personal information in the United States. Our third party service providers may also store and process your personal information in the United States and other countries. Such personal information may be subject to disclosure under the laws of these countries. If you have questions about this processing or storage outside of Canada, please contact us at the e-mail address or postal address provided under "Questions About Privacy" below.
By submitting personal information to Hollister Co. stores, you are agreeing that we may collect, use and disclose your personal information in accordance with the purposes and uses identified in this policy or as required by law.
1. E-mail Addresses and Purchase Information
Please note, if you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on HollisterCo.ca.
2. Postal Addresses and Purchase Information
Upon your written request, we will inform you of the existence, use and general disclosure of your personal information and we will give you a copy of the information we have retained. There may be a minimal charge for accessing your personal information.
Please send your written request to the mailing address provided under "Questions About Privacy" below. In your written request, please include your name, address and e-mail address so that we may verify whether we retain any personal information about you.
Pursuant to your written request, at the mailing address provided under "Questions About Privacy" below, we will correct or update any personal information that is inaccurate or incomplete.
As we continue to offer our visitors new and different types of content and services, Hollister Co. may modify our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.
Hollister Co. limits the number of employees that have access to the databases that contain personal data, and Hollister Co. employees are advised of the importance of confidentiality. Hollister Co. has a written information security policy.
While we implement the above security measures in our stores, you should be aware that 100% security is not always possible.
If you have any questions, comments or concerns regarding our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) or similar provincial legislation, please e-mail us at Privacy_Policy@HollisterCo.com or contact us at the address below:
Attn: Privacy Policy Manager
Abercrombie & Fitch Fulfillment Co.
6301 Fitch Path
New Albany, OH 43054 US
Updated: July 2010