abercrombie kids US
Updated: February 2016
abercrombie kids encourages families to use and explore the Internet together. We have implemented procedures to avoid collecting, using, and / or disclosing personal information of guests under the age of thirteen (13) years.
- information collected online
- using information we collect online
- information we share with our brands and other third parties
- international users
- updating personal information in your account
- security statement
- supported web browsers
- questions / contact us
information collected online
1. general browsing
2. collection of personally identifiable information for people over the age of thirteen (13) years
abercrombie kids collects personally identifiable information from you when you voluntarily provide us with this information. You can provide us this personally identifiable information in many instances throughout our Websites, for example when you interact with the following opportunities: placing an order through our Websites; establishing an account; adding your choices and information about yourself and others to your account; emailing an item, post card or wish list; adding a message in the gift wrap section or on an E-Gift Card; entering a contest or sweepstakes (note that some contests or sweepstakes may require the parent/guardian of an individual over the age of thirteen (13) years but under the age of eighteen (18) years to submit an entry using the process described below in "Contest or Sweepstakes Entries"); taking a survey; contacting us with a comment or question; and signing up to receive emails about our products and services.
Categories of personally identifiable information collected online include name, address, email address, phone number, payment card information, child's name, address and email address, recipient's name, address and email address, purchases you make tied to your personally identifiable information, and any other information you choose to provide, including through your personal social media accounts, as described below.
Personal Information You Allow Us to Collect from Your Social Media Accounts. To create an account on our Websites or to participate in certain features, our Websites may allow you to chose to let us access information from accounts you have created on social media sites such as Facebook, Twitter, Pinterest, Instagram and other similar sites ("Personal Social Media Accounts"). If you chose to allow us access to your Personal Social Media Accounts, abercrombie kids could collect some, and possibly all, of the data in the Personal Social Media Account to which you grant access. Depending on the terms of the social media site, this information could include: your name, email address, profile picture, gender, networks, user ID, list of friends, birthday, likes, education history, work history, current city, hometown, interests, relationship status, and location. Once you grant this permission, abercrombie kids will be able to continue to be linked to the permitted Personal Social Media Account and collect information without a further request for permission, which could include later revisions to existing information or new types of information that you add. If you no longer want your Personal Social Media Account(s) linked to our Websites, click on the ‘disconnect’ link located on our Websites near the corresponding social media button and we will stop collecting this information. You may also be able to stop our ability to link to information in your Personal Social Media Account by following instructions provided on the applicable social media site.
3. collection of personally identifiable information for children under the age of thirteen (13) years
abercrombie kids does not knowingly request personally identifiable information from children under the age of thirteen (13) years. Children under the age of thirteen (13) years are not permitted to register on the Websites.
In the past, abercrombie kids has allowed a parent / guardian to register a child under the age of thirteen (13) years to receive marketing emails and / or to enter a contest or sweepstakes. A parent / guardian who initially consented to registering a child under the age of thirteen (13) years to receive marketing emails and / or to enter a contest or sweepstakes may cancel the consent at any time and / or request deletion of his / her child's personally identifiable information by emailing abercrombie kids at firstname.lastname@example.org.
Parents / Guardians who registered a child under the age of thirteen (13) years to receive marketing emails and / or to enter a contest or sweepstakes may review the personally identifiable information that they provided about a child online by sending an email to email@example.com, or by mailing a letter or postcard to the postal mailing address provided under "contact us" below. When making a written request to review such information, please be sure to include an email address and a phone number at which we can reach you. In order to protect your child's privacy and security, we will take reasonable steps to verify your identity before granting you access to the personally identifiable information that you provided and we maintain about your child.
4. information collected within the "A&F Credit Card" link on the website
If you apply online for an Abercrombie & Fitch credit card, or once opened, access your account online (to pay your account, view your statement or account status, add authorized buyers to your account, request a credit limit increase or update the personal information associated with your account) you leave our Websites and provide your personal information directly to the issuing bank for the Abercrombie & Fitch Card. However, your name, address, and email address, as well as information necessary for us to provide you with the bonuses and benefits of an Abercrombie & Fitch Card (which may include birth date, payment card number, and purchasing information), will be provided to us by the Abercrombie & Fitch Card issuer. We would suggest that you review the privacy policies of these third parties prior to providing them with your information.
using information we collect online
Children under the age of thirteen (13) years: If a parent / guardian previously submitted his / her child's personally identifiable information to receive marketing emails and / or to enter a contest or sweepstakes, then abercrombie kids will only use the information for the limited purpose of sending promotional materials to the child and / or entering the child into the contest or sweepstakes for which the parent / guardian registered.
People over the age of thirteen (13) years: abercrombie kids may use the information that we collect under this policy to fulfill product orders; to fulfill your requests (such as contact us, click to chat, email a friend, wish list, entering you in a contest or sweepstakes, and / or sending a post card); to update information maintained in your online account; to contact you and / or the product recipient(s) in the event that there are difficulties with the order and / or the delivery; to serve site content; to analyze your activity with us (including interactions with our Websites), the effectiveness of our advertising, and your purchases; to provide marketing communications regarding our products, services, and promotions to you and to people in your account address book; to personalize our communications to you; to respond to your inquiries; to conduct surveys, sweepstakes, and contests; and / or to develop our products, services, and our Websites. See the "opt-out" section below for the choices you have related to receiving marketing communications from us.
If you created an account on or after June 28, 2012, any information you submit in your address book will be used for marketing purposes. If you have an account and are signed in at the time of your visit, we will use information you entered into a Wish List for promotional purposes. If you do not have an account, any information you entered into a Wish List is not used for any promotional purposes by us or our affiliated companies. Please keep in mind, however, that we will send promotional communications to your Wish List recipients if they have separately agreed to receive promotional communications from us.
information we share with our brands and other third parties
Please be aware that we may use third parties to assist us with our e-commerce business, such as our Websites and emails, and our Social Media Pages. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders (including but not limited to, processing payments, providing fraud prevention services, and verifying addresses); providing advertising services, including on social media sites and internet search engines; providing support services; monitoring and analyzing site activity; conducting surveys; and administering emails, promotions, sweepstakes or contests. Personal information you provide us may be shared, as necessary, directly with the relevant third parties to so carry out functions on our behalf. It is possible that some of these service providers will be located outside of the United States.
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Websites, the Websites or the public.
If abercrombie kids were ever merged with or acquired by another company, or if it acquires another business entity or is involved in a corporate reorganization or other change of control, some or all of the personal information collected about visitors 13 or older would be shared with this entity, as well as retained by abercrombie kids. Other than this acquisition, sale or reorganization, we do not sell or rent your email address to unrelated third parties.
1. what are cookies and how do we use them?
Our Websites and emails use, and our third party service providers may also use, pixel tags (also known as Web beacons, Web bugs, and clear GIFs). A pixel tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel tags may be used to collect the same information about your visit that is collected through cookies (as noted above). Also, we may collect information about a search engine used and / or a search engine advertisement clicked to navigate to the Websites.
2. third party cookies
We use third party service provider(s) to assist us in better understanding the use of our Websites. Our service provider(s) will place cookies on your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Websites, what features are accessed, completed, or most used, what products are browsed, aggregate purchasing information, and if a search engine was used or advertisement clicked to navigate to our Websites. Our service provider(s) analyzes this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Websites and how to better serve those interests.
Children under the age of thirteen (13) years:If your parent/guardian has signed you up to receive abercrombie kids email, you may unsubscribe or chose to limit the frequency at which you receive marketing emails by going to the unsubscribe page.
Parents/guardians of children under the age of thirteen (13) years: See section “3. collection of personally identifiable information for children under the age of thirteen (13) years" above for information regarding withdrawing your consent.
If you are over the age of thirteen (13) years:
You can choose the frequency at which you receive marketing emails or unsubscribe if you no longer want to receive marketing emails from abercrombie kids, or our affiliated companies (like Abercrombie & Fitch or Hollister Co.). To unsubscribe from abercrombie kids go to the unsubscribe page, or to unsubscribe from our affiliated companies go to the email and phone page within the “My Account” or "My Info" section of the Websites, click on "manage your marketing preferences", and select the option to no longer receive emails in the dropdown menus for each brand, and press ‘SUBMIT.' Please be aware, however, even if you request to limit the frequency you can receive marketing emails or to be removed from our marketing list, you may still receive email confirmations for any orders placed on our Websites.
2. postal marketing
If you no longer wish to receive marketing materials from abercrombie kids via regular postal mail, please email us at firstname.lastname@example.org and tell us that you want to be removed from the postal mailing list, including the postal address you wish to have removed.
3. third party postal address sharing
You can request that we do not disclose your name and postal address or, if you created an account on or after June 28, 2012, a name and postal address in your account address book to unaffiliated third parties for their marketing purposes. Please email us at email@example.com and ask us not to share your postal address or a name and address in your account address book with unaffiliated companies, including the specific name and postal address. Please be aware, however, even if you request that we do not share a name and postal address in your account address book, we may share the name and postal address if that person has separately provided their information to us.
4. Facebook Messenger communication
You may opt in to receive communication and updates from us about your order via Facebook Messenger. Once you provide this consent during checkout on our site, it will be maintained for all future orders. To opt out, go to the overview page in the account section on our site or open the conversation on Facebook Messenger and click on the “Turn Off” link (located next to the Facebook Messenger updates language). If you elect to delete your abercrombie kids account, then you will no longer receive updates via Facebook Messenger.
updating personal information in your account
If you have created an online account, we prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address, preferred shipping information, payment details, and contact information. Just sign in to your account with your email address and password, and you will see an overview page where you can update your information.
To request to have your account cancelled send an email to Privacy_Policy@abercrombiekids.com and include the email address of the account you wish to cancel.
For your convenience and enjoyment, our Websites may contain links to other websites. abercrombie kids does not disclose any personally identifiable information or non-personally identifiable information received by abercrombie kids to these other websites. abercrombie kids does not evaluate and is not responsible for the privacy practices or content of such websites. We would urge you to review the privacy policies on each link to ensure you are comfortable with their privacy policies and practices.
abercrombie kids limits the number of employees who have access to the databases that contain personal information, and abercrombie kids employees are advised of the importance of confidentiality. In addition, it is our policy to never send payment card numbers via email.
We designed our Websites to accept orders only from Web browsers that permit communication through Transport Layer Security (TLS) technology; Browsers that do not meet this requirement will be prevented from navigating the online store section of our Websites. See "Supported Web Browsers" for more information. While we implement the above security measures on our Websites, you should be aware that 100% security is not always possible.
supported web browsers
abercrombie kids supports Microsoft Internet Explorer 10.0+ and Apple Safari 7.0+. We recommend if you are viewing our websites on Google Chrome or Mozilla Firefox to download the latest version in order to maximize your experience, otherwise you may not be able to access or utilize all pages on our websites as intended.
questions / contact us
Abercrombie & Fitch Stores, Inc.
6301 Fitch Path
New Albany, Ohio 43054 USA