Cancelling an Order
You can make changes or cancel your order at any time before your order has been processed by us. To make changes to your order, please contact us by calling 866.426.1285 Or +1 614 219 3026. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise. Please see the terms of our return and exchange policy.
For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by emailing us at HollisterCo@HollisterCo.com including your order number and details of the merchandise that is eligible for the price adjustment.
When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 866.426.1285 Or +1 614 219 3026 before placing another order for the same merchandise.