Frequently Asked Questions

How do I track my order?

You can track your order by clicking here.

Where does Hollister Co. ship?

Global shipping is available when ordering from Hollister Co. Click here for a full list of shipping destinations.

What are the charges for Shipping & Handling?

Shipping and Handling rates are based on order size, destination, and delivery time. Click here to view all of our rates.

Want to work for a store or become a Hollister Co. model?

You can apply for a store position at any Hollister Co. store location. The models in our marketing start by working in our stores and then become eligible to be cast for Hollister Co. marketing campaigns.

What are the Return and Exchange policies?

If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy.

What if my merchandise does not fit?

We recommend a Speed Exchange. A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original payment type once we receive the merchandise. You can process a Speed Exchange by clicking here. Otherwise, you can return or exchange your merchandise by sending it back to us, or going to your local store.

Size Charts

Payment Types

You may pay for your order using either a credit card from Visa, MasterCard, American Express, Discover, JCB, a debit card with a Visa or MasterCard logo or a charge card issued by American Express. You can also pay for your order using a Gift Card, E-Gift Card or Merchandise Credit.

Merchandise on Backorder

Merchandise on backorder is temporarily out of stock. Any items that are in stock will ship at the time the order is processed. Any merchandise on backorder will be shipped via Standard Delivery at no additional shipping & handling charge when it becomes available. You will not be charged for any merchandise on backorder until it ships.

Sale Terms

If you would like to read a copy of our sale terms which will apply when you purchase merchandise from our online store, please click here.

Sales Tax

Applicable sales tax is calculated according to the state to where the merchandise is being shipped. International orders are excused from US sales tax but recipients are responsible for all duties and taxes assessed by their country's customs.

International Duties and Taxes

Shipments made outside of the US and Canada may be subject to import duties and taxes, which are levied once your package reaches the country of destination and are the responsibility of the recipient. Due to some import restrictions, certain items may need to be removed during checkout. If your order contains these products, you will be notified at that time. If duties and taxes were paid to Hollister Co. at the time of the purchase, they will be refunded with the return.

Order Changes

To make changes to your order, send us an email at HollisterCo@HollisterCo.com or call us at 866.426.1285 or +1 614 219 5385. If the order has been processed, we can do a Speed Exchange for you.

Canceling an Order

You can make changes or cancel your order at any time before your order has been processed by us. To make changes to your order, please contact us by calling 866.426.1285 or +1 614 219 5385. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise. Please see the terms of our returns and exchanges policy.

Price Adjustments

We are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by e-mailing us at HollisterCo@HollisterCo.com including your order number and details of the merchandise that is eligible for the price adjustment.

Brand Protection

Order Confirmation

When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 866.426.1285 or +1 614 219 5385 before placing an order for the same merchandise.

Speed Exchange

A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original form of payment once we receive the merchandise.

If you wish to exchange merchandise that you have received from us within sixty (60) days from the date of your original order, you can use our "Speed Exchange" to process an immediate exchange.

To complete a "Speed Exchange" click here.

Return / Exchange Policy

If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any merchandise in resalable condition with a copy of your original invoice. If the merchandise was purchased at a store, it must be returned to a store in person. Please do not send merchandise that was purchased at one of our store locations for return. Our Distribution Center cannot process any store returns.

Return:

We refund any merchandise in resalable condition with a copy of your original invoice. If your merchandise was purchased online, you have a couple of options. You can 1) visit any Hollister Co. store, 2) send it back to our Standard Return Address at Hollister Co. Returns Department, 100 Hollister Co. Way, New Albany, OH 43054, USA. If your merchandise was purchased at a store, it must be returned to a store in person.

All returns will be credited back to the original payment type. Please note that if you return merchandise without a receipt or invoice, we will provide you with a merchandise credit for the last known value of the item.

Exchange:

We exchange any merchandise in resalable condition with a copy of your original invoice. To exchange your merchandise, you can 1) visit any Hollister Co. store, 2) send it back to our Standard Return Address at Hollister Co. Returns Department, 100 Hollister Co. Way, New Albany, OH 43054, USA or 3) e-mail us at HollisterCo@HollisterCo.com or call us at 866.426.1285 or +1 614 219 5385. We are unable to process exchanges from purchases made at our stores. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

Quality of Your Merchandise

Online purchase: If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at HollisterCo@HollisterCo.com, or call us at 866.426.1285 or +1 614 219 5385.

Store Purchase: If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.

Return / Exchange Time Frame

Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.

Purchased at a Hollister Co. Store Location

Gift Cards purchased at a Hollister Co. store may be used at HollisterCo.com or at any Hollister store location. Gift Cards purchased at a Hollister Co. store cannot be redeemed for cash unless otherwise required by applicable law.

Gift Cards cannot be replaced if lost or stolen.

Purchased on HollisterCo.com

Gift Cards and E-Gift Cards purchased online may be used at HollisterCo.com or at any Hollister Co. store location. Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.

Gift Cards cannot be replaced if lost or stolen.

Merchandise Credits

Merchandise Credits are redeemable for merchandise at HollisterCo.com or at any Hollister Co. store location. Merchandise Credits cannot be redeemed for cash unless otherwise required by applicable law.

Merchandise Credits cannot be replaced if lost or stolen.

Purchasing a Gift Card Online

To purchase a Gift Card, click here. Choose the amount: $25, $50, $100. Click here for Gift Card shipping and handling rates.

E-Gift Cards are available in denominations from $25 - $500. E-Gift Cards can be redeemed at HollisterCo.com or at any Hollister Co. store location. We will deliver the E-Gift Card to the recipient via email on the date you have selected upon payment approval. You will also receive a confirmation email from us when your E-Gift Card has been sent to the recipient.

Redeeming a Gift Card/Merchandise Credit

To redeem your Gift Card, E-gift Card, or Merchandise Credit, enter in the 16 digit account number including PIN in the 'Hollister Co. Gift Card Number' field on the checkout page.

Do Gift Cards and E-Gift Cards Expire?

Gift Cards and E-Gift Cards do not have an expiration date.

How to find the amount remaining on a Gift Card/Merchandise Credit

To check the amount remaining on a Hollister Co. Gift Card, E-Gift Card, or Merchandise Credit, please click here. You will need to enter all 16 digits of the account number, including PIN.

Gift Wrap

Premium Gift Box
Let us box up your gift with a Hollister Co. gift box, ribbon, and a personalized message. Our premium gift box service can be purchased for $5.00 each. Two items fit in each box.

Working in a Store and Modeling

You can apply for a store position at any Hollister Co. store location. The models in our marketing start by working in our stores and then become eligible to be cast for marketing campaigns.