In order to make your visits to HollisterCo.com as cool as possible, we collect information when you visit us. We believe an understanding of what information HollisterCo.com collects online and how HollisterCo.com uses that information is important to all visitors to our Website, and the following privacy policy statement summarizes those practices.
This privacy policy statement applies only to the information collected online by HollisterCo.com.
1. General Browsing
HollisterCo.com gathers navigational information about where visitors go on our Website. This information allows us to see which areas of our Website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Website.
2. Personally Identifiable Information We Collect
Hollister Co. collects personally identifiable information from you only when you voluntarily provide us with this information. You can provide us this personally identifiable information in many instances throughout our Website, including when you interact with the following opportunities: placing an order through the Website; e-mailing an item, post card or wish list; including adding a message in the gift wrap section or on an E-Gift Card; entering a contest or drawing; requesting consideration for modeling for us; taking a survey; contacting us with a comment or question; signing up to receive e-mails about our products and services; or applying for a job online. While not personally identifiable information by itself, Hollister Co. also collects and retains information about purchases you make on the Website.
Categories of personally identifiable information collected online include name, address, gender, month and day of birth, e-mail address, telephone number, payment card information, recipient’s name, address and e-mail address, and modeling information (including name, size stats, work information, and contact information) and any other information you choose to provide.
If you want to work for us, you can submit a curriculum vitae or resume online or fill out an employment application online or at one of our stores. When you fill in an employment application, we will collect personal data such as your name and contact details. We will use this information to evaluate you as a candidate for the position that you applied for and to contact you about the position.
We invite our employees who are interested in becoming a model to attend casting calls. If you would like to attend one of our casting calls, we may ask you to send us information such as your statistics and age and to provide us with photographs or video footage of you. We may share this information and media with the modeling agency that we engage to assist us in determining whether we are interested in you becoming a model.
We use information collected online to fulfill product orders; to fulfill your requests (such as contact us, e-mail a friend, wish list, or sending a post card); to contact you or the product recipient(s) in the event of order or delivery difficulties; to send e-mail communications regarding our products, services and promotions; to respond to your inquiries; to conduct surveys, drawings or contests; to develop our products, services, and Website; and to consider you for employment. In addition, the information collected in the Online Store will be used for these same marketing communications about our products, services and Website.
If you previously signed up for Club Cali, even though the program no longer exists, HollisterCo.com has retained your name, e-mail address and postal address for marketing purposes.
If you no longer wish to receive e-mails from Hollister Co., please click here to unsubscribe from receiving Hollister Co. e-mails. If you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on HollisterCo.com. If you no longer wish to receive other marketing materials from Hollister Co. via regular postal mail, please click here and tell us to remove you from our postal mailing list and include the postal address you wish to have removed.
If you send us information about your interest in being a model for us (such as your name, size stats, work information, contact information, photographs and video), we will only use that information to determine whether we are interested in you being a model and to contact you about prospective modeling.
If you elect to share your e-mail address with our affiliated companies (such as Abercrombie & Fitch and Gilly Hicks) so that they may send you promotional materials, we will share your e-mail address with them. You can be assured that our affiliated companies will not sell or rent your e-mail address to unrelated third parties.
We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates (such as Abercrombie & Fitch, abercrombie kids, and Gilly Hicks) and other unaffiliated companies for their marketing purposes. If you would like to make sure that we do not disclose your name and postal address to unaffiliated third parties for their direct marketing purposes, please click here and tell us you do not want your postal address shared with unaffiliated third parties, including the postal address.
If you send information about your interest in being a model for us (such as your name, size stats, work information, contact information, photographs and video), we may share that information with our modeling agency. The modeling agency will use your information solely to assist us in determining whether we are interested in you being a Hollister Co. model.
HolliserCo.com may use third parties to assist us with this Website and our e-commerce business. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders, processing payments, monitoring site activity, providing fraud prevention services, conducting surveys, administering and maintaining employment application information and administering e-mails. It is possible that some of these services providers will be located outside of the United States.
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Website, the Website or the public.
If Hollister Co. were ever merged with, acquired by or acquires another business entity, some or all of the personal information collected about you would be shared with this entity, as well as retained by Hollister Co. Other than this acquisition or sale, HollisterCo.com does not sell or rent your e-mail address to unrelated third parties.
If you are visiting HollisterCo.com from a location outside of the United States, your connection will be through and to servers located in the United States, your orders placed through HollisterCo.com will be accepted and processed in and shipped from the United States, and information that you provide will be processed and maintained by us in our Web servers and internal systems located within the United States.
1. What Are Cookies and How Do We Use Cookies?
HollisterCo.com uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by HollisterCo.com to evaluate the effectiveness of our Website, analyze trends and administer the Website. The information collected from cookies allows us to determine such things as which parts of our Website are most visited and difficulties our visitors may experience in accessing our Website. With this knowledge, we can improve the quality of your experience on our Website by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, HollisterCo.com uses cookies to help keep track of items you put into your shopping cart and to tell us whether you have visited HollisterCo.com in the past.
HollisterCo.com also uses clear gifs (also known as Web beacons or Web bugs) on the Website and in e-mails. A clear gif is a nearly invisible pixel-sized graphic image on a Webpage or e-mail message. Clear gifs allow us to view the URL of the page on which the clear gif appears and the time our Website or e-mail in question is viewed. Clear gifs in e-mails also help us confirm the receipt of, and response to, our e-mails. This information helps us determine the most desired features and information so that we can provide those features and information to you.
2. Third Party Cookies
We use third-party service provider(s) to assist us in better understanding the use of our Website. Our service provider(s) will place cookies on your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Website, and what features are most used. Our service provider(s) analyzes this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Website and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are visiting our Website.
If you want to update or modify personal information you provided, please send us an e-mail with the requested changes by clicking here and telling us what information needs to be corrected.
HollisterCo.com is not directed at anyone under the age of 13, and no one under the age of 13 should provide personal information on this Website.
For your convenience and enjoyment, our Website may contain links to other websites. HollisterCo.com does not evaluate and is not responsible for the privacy practices or the content of such websites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
As we continue to offer our visitors new and different types of content and services, HollisterCo.com may modify our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.
Hollister Co. limits the number of employees that have access to the databases that contain personal data, and Hollister Co. employees are advised of the importance of confidentiality.
In addition, we designed the HollisterCo.com online store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. Browsers that do not meet this requirement will be prevented from navigating the online store section of the Website. See “Supported Web Browsers” for more information. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
HollisterCo.com supports the following Web browsers: Mozilla Firefox 3.0+, Microsoft Internet Explorer 6.0+, and Apple Safari 3.0+. Additionally, some of the site content requires Adobe Flash Player 9.0 or later.
If you have any questions, comments or concerns regarding our privacy practices, please e-mail us at Privacy_Policy@HollisterCo.com or contact us at:
Attn: Privacy Policy Manager
Abercrombie & Fitch Fulfillment Company
6301 Fitch Path
New Albany, OH 43054 USA
Updated: June 2010