RETURN & EXCHANGE POLICY
Our Policy: If you are not satisfied with your purchase, return it to us
for an exchange or refund. We exchange or refund any original condition merchandise with a copy of this invoice. If
the item was purchased at the store, it must be returned at a store. If it was an online purchase, you can visit
any Hollister store or send it back to us. Please do not send merchandise that was purchased at one of our store
locations for return. Our Distribution Center cannot process any store return. Your package will be returned to you.
Return: If the item was purchased at the store, visit any Hollister store for
a return or if it was an online purchase send it back to us and we'll credit you back to the original payment type.
All returns will be credited back to the original payment type. By sending returns to the Standard Returns Address,
credit card purchases will receive credit back to the credit card used, while check, cash and gift card purchases will
receive a merchandise credit. Please note that if you return merchandise without a receipt or invoice, we can only provide
the last known value of the gear in the form of a merchandise credit.
Exchange: Want something else? Bring it to a store or send it back to us for a
simple exchange. We won't charge you any Shipping and Handling (S&H) on your exchange. Exchanges sent back to us for store purchases are
not available at this time.Do not send any additional payment such as a check, to cover a price difference for an exchange.
Your original payment method will be charged or credited when the exchange is processed. Your additional method of payment
will not be processed and will be returned to you by mail.
Quick Swap: Need it faster? Give us a ring at 1.866.426.1285 and tell us that you
want to do a Quick Swap. We will order and charge you for the new merchandise, waive your Shipping and Handling (S&H) fees and send it right out.
While you wait for your new order, send us back the original merchandise and we'll credit your account once we get it. Not
only does a Quick Swap get you your stuff faster, but increases the chances that our inventory's not wiped out. Quick Swap
are not available for store purchases.
How to Send it Back (for online orders only):
1. To ensure return accuracy, remember to enclose your invoice with your return. Be sure to keep the top portion for your records.
2. Choose your return option:
Option A. Smart Label: Simply affix the peel away return label from your invoice to your package and drop it anywhere in the
US mail. No postage is required; the cost of return Shipping and Handling ($6.00) will be deducted from your refund upon receipt. The Smart
Label is only available for our customers in the continental US and our APO/FPO customers.
Option B. Canadian Returns: Simply affix the peel away return label from your invoice to your package and return it to us using
the carrier of your choice. Be sure to send it pre-paid; no CODs allowed. By using this label you authorize our customs broker
to act as your agent with Customs and Revenue Canada to clear merchandise and process all duty and tax refunds.
Option C. Other / International Returns: Simply affix the peel away return label to your package and return it to us using the
carrier of your choice. Be sure to send it pre-paid; no CODs allowed.
Option D. Standard Returns (for online and catalog orders only): Simply return it to us using the carrier of your choice to:
Hollister Co. Returns
100 Hollister Co. Way
New Albany, OH 43054
Remember to include your return address and to send it pre-paid; no
CODs allowed.
Price Adjustments: We will gladly do a price adjustment for your online or catalog order.
All price adjustments must be made within 14 days of the order placement date.
Replacement Parts: Looking for a replacement part for your gear, such as a zipper or button?
We apologize that your gear does not seem to be holding true to the quality we strive to provide; however, we do not offer replacement
parts at this time. You can have it repaired and send us a copy of the bill. We will reimburse you with a Merchandise Credit up to
$25.00 for the repairs. Here is our address:
Hollister Co.
Customer Services
100 Hollister Co. Way
New Albany, OH 43054
