For our Online Privacy Policy Click Here
For our Store Privacy Policy Click Here

Online Privacy Policy

In order to make your visits to HollisterCo.ca as cool as possible, we collect information when you visit us. We believe an understanding of what information HollisterCo.ca collects online and how HollisterCo.ca uses that information is important to all visitors to our Web site, and the following privacy policy statement summarizes those practices. In order to make your visits to HollisterCo.ca as cool as possible, we collect information when you visit us. We believe an understanding of what information HollisterCo.ca collects online and how HollisterCo.ca uses that information is important to all visitors to our Web site, and the following privacy policy statement summarizes those practices.

This privacy policy statement applies to the information collected online by HollisterCo.ca.

Contents


WHAT IS PERSONAL INFORMATION

Generally, privacy legislation defines "personal information" as information about an identifiable individual or information that allows an individual to be identified. This policy will more specifically address the personal information we collect, use and disclose, which generally includes your name, home address, telephone number, personal email address, billing and account information and other information incidental to providing goods and services to you.

INFORMATION WE COLLECT ONLINE

1. General Browsing :

While not personal information, HollisterCo.ca gathers navigational information about where visitors go on our Web site. This information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may also be collected which will provide information regarding the general use of our Web site.

2. Personal Information:

Feedback

If you complete a "Feedback" form on our Web site (for example, to comment on or ask questions about our merchandise), we will collect your name, e-mail address, mailing address and any information that you provide in the text of your message.

Sign Up for Mailing List or Online Contests

When you "sign up" to be added to our Hollister Co. Mailing List or to enter the online contests that may be offered from time to time, we will request that you provide information such as your name, gender, e-mail address, and postal address.

Purchasing at the Online Store

If you purchase merchandise through HollisterCo.ca, we will gather personal information (i.e., name, postal address, e-mail address, telephone number and credit card information), as well as information about your purchases on our Web site, which we may combine with your store purchase information.

E-mailing an Item or a Wish List to a Friend

When an online user e-mails an item or a Wish List to a friend from the HollisterCo.ca Web site, the designated recipient will receive the sender's name and e-mail address, as well as any information in the Wish List or entered into the message by the sender. HollisterCo.ca does not retain or review the names or e-mail addresses of the sender or recipient, which are provided in an E-mail-A-Friend or Wish List sent to a friend. Likewise, HollisterCo.ca does not retain or review any information provided in the message content or on the Wish List.

E-mailing a Resume

If you e-mail your resume to HollisterCo.ca we ask you to provide your resume and to specify the desired position.

USING INFORMATION WE COLLECT ONLINE

We use the information collected at Hollister Co.ca for the following purposes:

To understand your needs and preferences, and develop, market, sell or provide products and services, and possibly to conduct surveys, research and evaluations.

To complete your transaction for our goods or process your return or exchange.

To manage and develop Hollister Co.'s business and operations, administer accounts, collect and process payments.

To detect and protect Hollister Co. and other third parties against error, negligence, fraud, theft and other illegal activities and to audit compliance with policies.

As permitted by, and to comply with, any legal or regulatory requirements or provisions.

If you submit a resume online, we will use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

INFORMATION WE SHARE WITH THIRD PARTIES

1. Email Addresses and Purchase Information

HollisterCo.ca does not sell or rent your e-mail address or order history to unrelated third parties.

Unless you opt-out, we may share your e-mail address and purchase information with our affiliated companies (such as Abercrombie & Fitch, Abercrombie Kids, and Ruehl) so that they may send you promotional materials about their products. Our affiliated companies will not sell or rent your e-mail address to unrelated third parties.

2. Postal Addresses and Purchase Information

Unless you opt-out, we make your name, postal address and purchase information, available to our affiliates (such as Abercrombie & Fitch, Abercrombie Kids, and Ruehl) for their marketing purposes.

3. Service Providers

HollisterCo.ca may use third parties to provide services to us, such as monitoring site activity, serving site content, organizing information, conducting surveys, and administering e-mails, drawings, or contests. Such third parties may have access to your personal information to provide services on behalf of HollisterCo.ca, but may not use your information for any other purpose.

4. Legal Disclosures

You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

5. Storage in the United States

We store and process personal information in the United States and our third party service providers may also store and process your personal information in the United States. Such personal information may be subject to disclosure under the laws of the United States.

COOKIES

1. What are cookies and how do we use cookies?

HollisterCo.ca uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by HollisterCo.ca to evaluate the effectiveness of our Web site, analyze trends and administer the Web site. The information collected from cookies allows us to determine such things as which parts of our Web site are most visited and difficulties our visitors may experience in accessing our Web site. With this knowledge, we can improve the quality of your experience on our Web site by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, HollisterCo.com uses cookies to help keep track of items you put into your shopping cart and to tell us whether you have visited HollisterCo.ca in the past. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails and to provide you a more personalized experience.

2. Coremetrics

We use Coremetrics, a third-party service provider, to assist us in better understanding the use of our Web site. The collection of data on our site by Coremetrics is done through first-party data collection. Therefore, blocking cookies served from third party domains will not block these first-party Coremetrics cookies. Coremetrics will place their cookies on your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Web site, what products are browsed and aggregate purchasing information. Coremetrics receives this information on an anonymous basis, analyzes the information and provides us with aggregate reports. The information and analysis provided by Coremetrics will be used to assist us in better understanding our visitors' interests in our Web site and how to better serve those interests. Coremetrics is contractually restricted from using information it receives from our site other than to assist us. Coremetrics is contractually required to maintain all information about our site and its analysis in confidence.

CONSENT

By submitting personal information to HollisterCo.ca, you are agreeing that we may collect, use and disclose your personal information in accordance with the purposes and uses identified in this policy or as required by law.

OPT-OUT

1. Email Addresses and Purchase Information

If you do not wish to receive e-mails from Hollister Co., please click here to unsubscribe from receiving Hollister Co. e-mails.

Please note, if you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on HollisterCo.ca.

If you do not want to receive e-mails from our affiliates (such as Abercrombie & Fitch), please click here.

2. Postal Addresses and Purchase Information

If you do not wish to receive marketing materials from Hollister Co. via regular postal mail, please click here and tell us to remove you from our postal mailing list.

If you would like to make sure that our affiliates (such as Abercrombie & Fitch) do not use your name, postal address and purchase information for their direct marketing purposes, please please click here and tell us that you do not want our affiliates to use this information for marketing.

3. Coremetrics

If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out, click here.

ACCESSING AND UPDATING PERSONAL INFORMATION

Upon your written request, we will inform you of the use and general disclosure of your personal information and we will give you a copy of the information we have retained. There may be a minimal charge for providing this access to your personal information.

Please send your written request to the mailing address provided under "Questions About Privacy" below. In your written request, please include your name, address and e-mail address so that we may verify whether we retain any personal information about you.

Pursuant to your written request, at the mailing address provided under "Questions About Privacy" below, we will correct or update any personal information that is inaccurate or incomplete.

PRIVACY OF CHILDREN ON OUR WEB SITE

HollisterCo.ca is not directed at anyone under the age of 13, and no one under the age of 13 should provide personal information on this Web site.

LINKS

For your convenience and enjoyment, our Web site may contain links to other Web sites. HollisterCo.ca does not evaluate and is not responsible for the privacy practices or the content of such Web sites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.

UPDATES TO PRIVACY POLICY

As we continue to offer our visitors new and different types of content and services, HollisterCo.ca may modify our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

SECURITY STATEMENT

HollisterCo.ca limits the number of employees that have access to the databases that contain personal data, and Hollister Co. employees are advised of the importance of confidentiality. Hollister Co.ca also implements administrative, technical and physical security measures to protect your personal information. Hollister has a written information security policy. We designed the HollisterCo.ca online store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator and versions 4.0 or higher of Internet Explorer. Browsers that do not meet this requirement will be prevented from navigating the online store section of the HollisterCo.ca Web site.

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

QUESTIONS ABOUT PRIVACY

If you have any questions, comments or concerns regarding our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), please contact us at:
Hollister Co.
Attn: Privacy Policy Manager
PO Box 1695
Santa Monica, CA 90406

+1402 952 8054

Effective: 6/27/07

Store Privacy Policy

In order to make your visits to Hollister Co. stores as cool as possible, we collect information when you visit our stores. We believe an understanding of what information Hollister Co. collects in its stores and how Hollister Co. uses and discloses that information is important to all visitors to our stores, and the following privacy policy statement summarizes those practices.

Contents


What is Personal Information

Generally, privacy legislation defines "personal information" as information about an identifiable individual or information that allows an individual to be identified. This policy will more specifically address the personal information we collect, use and disclose, which generally includes your name, mailing address, telephone number, personal email address, billing and account information, and other information incidental to providing goods and services to you.

Information We Collect At Hollister Co. Stores

We may collect the following personal information when you visit a Hollister Co. store.

Transaction Information

When you purchase merchandise from our stores using a credit card or debit card, we collect your name and transaction information related to your purchase (items purchased, the price you paid, the payment method you used, which may include your credit card or debit card number, and the time and location of purchase), which may be combined with your online purchase information.We may also request that you provide your address, telephone number or email address. We may use video surveillance in our stores and if we do, we will collect a visual image of your visit.

Returns or Exchanges

When you return or exchange merchandise we collect personal information such as your name, address and telephone number.

Employment Applications

If you choose to complete an employment application at a Hollister Co. store, we will collect personal information such as your name, address, telephone number, email address, social insurance number, employment history and educational background.

Using Information We Collect At Hollister Co. Stores

We use the information collected at Hollister Co. Stores for the following purposes:

To understand your needs and preferences, and develop, market, sell or provide products and services, and possibly to conduct surveys, research and evaluations.

To complete your transaction for our goods or process your return or exchange.

To manage and develop Hollister Co.'s business and operations, administer accounts, collect and process payments.

To detect and protect Hollister Co., our sales associates and other third parties against error, negligence, fraud, theft and other illegal activities and to audit compliance with policies.

As permitted by, and to comply with, any legal or regulatory requirements or provisions.

If you complete an employment application at a Hollister Co. store, we will use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

Information We Share With Third Parties

1. Email Addresses and Purchase Information

Hollister Co. does not sell or rent your e-mail address or order history to unrelated third parties.

Unless you opt-out, we may share your e-mail address and purchase information with our affiliated companies (such as Abercrombie & Fitch, Abercrombie Kids, and Ruehl) so that they may send you promotional materials about their products. Our affiliated companies will not sell or rent your e-mail address to unrelated third parties.

2. Postal Addresses and Purchase Information

Unless you opt-out, we make your name, postal address, and purchasing information , available to our affiliates (such as Abercrombie & Fitch, Abercrombie Kids, and Ruehl) for their marketing purposes.

3. Service Providers

Hollister Co. may use third parties to provide services to us. Such third parties may have access to your personal information to provide services on behalf of Hollister Co., but may not use your information for any other purpose.

4. Legal Disclosures

You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

5. Storage in the United States

We store and process personal information in the United States and our third party service providers may also store and process your personal information in the United States. Such personal information may be subject to disclosure under the laws of the United States.

Consent

By submitting personal information to Hollister Co. stores, you are agreeing that we may collect, use and disclose your personal information in accordance with the purposes and uses identified in this policy or as required by law.

Opt-Out

1. Email Addresses

If you do not wish to receive e-mails from Hollister Co., please call 1-800-934-4403 to unsubscribe from receiving Hollister Co. e-mails.

If you do not want to receive e-mails from our affiliates (such as Abercrombie & Fitch), please call 1-800-934-4403.

2. Postal Addresses

If you do not wish to receive marketing materials from Hollister Co. via regular postal mail, please call 1-800-934-4403 and tell us to remove you from our postal mailing list.

If you would like to make sure that our affiliates (such as Abercrombie & Fitch) do not use your name, postal address and purchase information for their direct marketing purposes, please call 1-800-934-4403 and tell us that you do not want our affiliates to use this information for marketing.

Accessing and Updating Your Personal Information

Upon your written request, we will inform you of the existence, use and general disclosure of your personal information and we will provide you with the personal information that we have retained about you. There may be a minimal charge for providing this access to your personal information.

Please send your written request to the mailing address provided under Questions About Privacy below. In your written request, please include your name and e-mail address so that we may verify whether we retain any personal information about you.

Pursuant to your written request, at the mailing address provided under Questions About Privacy below, we will correct or update any personal information that is inaccurate or incomplete.

Updates To Privacy Policy

As we continue to offer our visitors new and different types of content and services, Hollister Co. may modify our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

Security Statement

Hollister Co. limits the number of employees that have access to the databases that contain personal data, and Hollister Co. employees are advised of the importance of confidentiality. Hollister Co. also implements administrative, technical and physical security measures to protect your personal information. Hollister has a written information security policy.

While we implement the above security measures in our stores, you should be aware that 100% security is not always possible.

Questions About Privacy

If you have any questions, comments or concerns regarding our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) or substantially similar provincial legislation, please contact us at the following mailing address.

If you have any questions, comments or concerns regarding our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), please contact us at:

Hollister Co.
Attn: Privacy Policy Manager
PO Box 1695
Santa Monica, CA 90406

1.800.934.4403

Effective: 6/27/07