PRIVACY POLICY
In order to make your visits to HollisterCo.com as cool as possible, we collect information when you visit us. We believe an understanding of what information HollisterCo.com collects online and how HollisterCo.com uses that information is important to all visitors to our Web site, and the following privacy policy statement summarizes those practices.
This privacy policy statement applies only to the information collected online by HollisterCo.com.
CONTENTS
INFORMATION WE GATHER ONLINE
1. General Browsing :
HollisterCo.com gathers navigational information about where visitors go on our Web site. This information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may also be collected which will provide information regarding the general use of our Web site.
2. Personal Information:
Feedback
If you complete a "Feedback" form on our Web site, we will collect your name, e-mail address, mailing address and any information that you provide in the text of your message.
Sign Up for Mailing List or Online Contests
When you "sign up" to be added to our Hollister Co. Mailing List or to enter the online contests that may be offered from time to time, we will request that you provide information such as your name, gender, e-mail address, and postal address.
Purchasing at the Online Store
If you purchase merchandise through HollisterCo.com, we will gather personal information (i.e., name, postal address, e-mail address, telephone number and credit card information), as well as information about your purchases on our Web site.
E-mailing an Item or a Wish List to a Friend
When an online user e-mails an item or a Wish List to a friend from the HollisterCo.com Web site, the designated recipient will receive the sender's name and e-mail address, as well as any information in the Wish List or entered into the message by the sender. HollisterCo.com does not retain or review the names or e-mail addresses of the sender or recipient, which are provided in an E-mail-A-Friend or Wish List sent to a friend. Likewise, HollisterCo.com does not retain or review any information provided in the message content or on the Wish List.
E-mailing a Resume
If you e-mail your resume to HollisterCo.com we ask you to provide your resume and to specify the desired position. This information is only used to determine whether we may be interested in hiring you and to contact you regarding prospective employment. We do not use your e-mail address or resume information for marketing or other purposes.
USING INFORMATION WE COLLECT ONLINE
If you enter one of our online contests or sign up for the Hollister Co. Mailing List, your information will be used to send you information about Hollister Co. products via e-mail and regular postal mail. The information collected in the Online Store may be used to add our online purchasers' names, postal addresses and purchasing information to our postal mailing list and for HollisterCo.com marketing.
If you previously signed up for Club Cali, even though the program no longer exists, HollisterCo.com has retained your name, e-mail address and postal address for marketing purposes.
If you previously signed up to be added to the Hollister Co. Mailing List, entered one of our online contests, made a purchase in the Online Store or enrolled in Club Cali but no longer wish to receive e-mails from Hollister Co., please click here to unsubscribe from receiving Hollister Co. e-mails. If you no longer wish to receive other marketing materials from Hollister Co. via regular postal mail, please click here and tell us to remove you from our postal mailing list. If you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on HollisterCo.com.
INFORMATION WE SHARE WITH THIRD PARTIES
HollisterCo.com does not sell or rent your e-mail address to unrelated third parties. We may, however, share your e-mail address (including e-mail addresses provided during enrollment in Club Cali) with our affiliated companies (such as Abercrombie & Fitch, Abercrombie Kids, and Ruehl) so that they may send you promotional materials about their products. You can be assured that our affiliated companies will not sell or rent your e-mail address to unrelated third parties.
We make the names and postal addresses in our postal mailing list (including names and postal addresses provided during enrollment in Club Cali), sometimes categorized by purchasing information, available to our affiliates (such as Abercrombie & Fitch, Abercrombie Kids, and Ruehl) and other unaffiliated companies for their marketing purposes. If you would like to make sure that we do not disclose your name and postal address to unaffiliated third parties for their direct marketing purposes, please click here and tell us that you do not want your postal address shared with unaffiliated third parties.
HollisterCo.com may use third parties to help us provide services to you, such as monitoring site activity, serving site content, organizing information, conducting surveys, and administering e-mails, drawings, or contests.
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.
INTERNATIONAL USERS
If you are visiting HollisterCo.com from a location outside of the U.S., your connection will be through and to servers located in the U.S., your orders placed through HollisterCo.com will be accepted and fully processed in and shipped from the U.S. and all information you provide will be processed and maintained in our Web servers and internal systems located within the U.S.
COOKIES
1. What are cookies and how do we use cookies?
HollisterCo.com uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by HollisterCo.com to evaluate the effectiveness of our Web site, analyze trends and administer the Web site. The information collected from cookies allows us to determine such things as which parts of our Web site are most visited and difficulties our visitors may experience in accessing our Web site. With this knowledge, we can improve the quality of your experience on our Web site by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, HollisterCo.com uses cookies to help keep track of items you put into your shopping cart and to tell us whether you have visited HollisterCo.com in the past.
2. Coremetrics
We use Coremetrics, a third-party service provider, to assist us in better understanding the use of our Web site. The collection of data on our site by Coremetrics is done through first-party data collection. Therefore, blocking cookies served from third party domains will not block these first-party Coremetrics cookies. Coremetrics will place their cookies on your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Web site, what products are browsed and aggregate purchasing information. Coremetrics receives this information on an anonymous basis, analyzes the information and provides us with aggregate reports. The information and analysis provided by Coremetrics will be used to assist us in better understanding our visitors' interests in our Web site and how to better serve those interests. Coremetrics is contractually restricted from using information it receives from our site other than to assist us. Coremetrics is contractually required to maintain all information about our site and its analysis in confidence. As a visitor to our Web site, you have the option to deactivate the ability of Coremetrics to analyze your browsing and purchasing behavior on our site. If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out, click here.
UPDATING PERSONAL INFORMATION
If you want to update or modify the personal information you provided to sign up for the Hollister Co. Mailing List, please send us an e-mail with the requested changes by clicking here and telling us what information needs to be corrected.
PRIVACY OF CHILDREN ON OUR WEB SITE
HollisterCo.com is not directed at anyone under the age of 13, and no one under the age of 13 should provide personal information on this Web site.
LINKS
For your convenience and enjoyment, our Web site may contain links to other Web sites. HollisterCo.com does not evaluate and is not responsible for the privacy practices or the content of such Web sites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
UPDATES TO PRIVACY POLICY
As we continue to offer our visitors new and different types of content and services, HollisterCo.com may modify our information collection and use practices. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.
SECURITY STATEMENT
HollisterCo.com limits the number of employees that have access to the databases that contain personal data, and HollisterCo.com employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via e-mail. We designed the HollisterCo.com online store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator and versions 4.0 or higher of Internet Explorer. Browsers that do not meet this requirement will be prevented from navigating the online store section of the HollisterCo.com Web site.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
QUESTIONS/CONTACT US
If you have any questions, comments or concerns regarding our compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), please contact us at:
Hollister Co.
Attn: Privacy Policy Manager
PO Box 1695
Santa Monica, CA 90406
1.800.934.4403
Effective: 6/27/07
